Why can't I register my account with the Sims 3 Community?

by goddessapollymi
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Original Post

Why can't I register my account with the Sims 3 Community?

★★★ Newbie

I try to login with the Sims 3 Community but I only get as far as the terms and conditions. After I check the boxes and press continue it just refreshes that same screen. Any idea how to fix this?

Message 1 of 18 (27,411 Views)

Re: Why can't I register my account with the Sims 3 Community?

Hero

Try clearing your browser cache or use a different browser.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 18 (27,210 Views)

Re: Why can't I register my account with the Sims 3 Community?

★★ Novice

Ever thought of MAYBE... just MAYYYBEEE it's being done with the in-game browser? It's really getting to me and I seriously wish I had a punching bag right now.

Message 3 of 18 (26,138 Views)

Re: Why can't I register my account with the Sims 3 Community?

Hero

Did you try the website instead ?

 

http://sims3.crinrict.com/en/2014/02/how-to-sign-up-on-thesims3-com.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 18 (26,132 Views)

Re: Why can't I register my account with the Sims 3 Community?

★★★ Newbie
None of you suggestions are working it lets me get to the sign up page then just keeps refreshing and I've done everything you say is there any other way to login?
Message 5 of 18 (25,586 Views)

Re: Why can't I register my account with the Sims 3 Community?

Hero

Do you have cookies enabled ?

 

If so, I would contact a game advisor 

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 6 of 18 (25,579 Views)

Re: Why can't I register my account with the Sims 3 Community?

★★★ Pro

if you have an origin account you use the same email and password for the sims community. They are now linked together

Message 7 of 18 (25,574 Views)

Re: Why can't I register my account with the Sims 3 Community?

★★★ Newbie

the fact that they are linked is not helpful. It asks for a persona, and then when you hit sign up, you get the same screen. I am having the same frustration. 

Message 8 of 18 (25,454 Views)

Re: Why can't I register my account with the Sims 3 Community?

★★★ Pro

Follow crin's instructions in above post to contact EA Customer Service

Message 9 of 18 (25,452 Views)

Re: Why can't I register my account with the Sims 3 Community?

Hero (Retired)

 


@embyrnes wrote:

the fact that they are linked is not helpful. It asks for a persona, and then when you hit sign up, you get the same screen. I am having the same frustration. 


@embyrnes   if the page keeps looping try clear the internet cache and switching browsers if using chrome or safarit try firefox or IE then log in with your email and password  ( origin and the sims 3 use the same email and passsword this ties the accounts together  )

Message 10 of 18 (25,438 Views)