Where are my downloads?

[Thesimslife22]

I bought one female hair, a toddler dress, two teenage outfits and one adult outfit for 600 points. The points have come off but the download didn't appear and it won't let me re-download any of the things I have already purchased.

Please help!

[Andromache2013 · Accepted solution]

Is it not in your purchase history? https://store.thesims3.com/purchaseHistory.html

Did you try downloading them from the actual page? Did you get an error message?

Have you tried different browsers?

[Andromache2013 · Accepted solution]

Is it not in your purchase history? https://store.thesims3.com/purchaseHistory.html

Did you try downloading them from the actual page? Did you get an error message?

Have you tried different browsers?

[Thesimslife22]

Many thanks! Sorted now

[Andromache2013]

Absolutely a pleasure!