Help us improve Answers HQ! Take Survey No, Thanks

When You Get 'no_cd_key' for Product Key

by azzy0922
Reply

Original Post

When You Get 'no_cd_key' for Product Key

★★★★ Novice

There is but one way to solve this: CALL EA FOR HELP!!!! No live chat. Call. If you ask for a live chat, even if they say it'll be a minute until someone responds, you may never get a response. I didn't. Long story short, we tried everything and I was on the phone for over an hour. In the end all they could do was start a new download of the game from their end and send me a new product key code. There was no other way to fix the problem. For specifics:

 

My Problem: Bought Sims 3 Seasons on Origin few years ago and everything went fine. Then I had to uninstall to clean out some bugs on my laptop (Macbook Pro), and when I tried to re-install it I only had 'no_cd_key' for a product key. In other words, though the game was downloaded I couldn't install because there was nothing I had to put in for the registration code during the installation process.

 

When I Called for Help: Requested live chat twice. No response. Finally called and the guy on the line had me try various things, like uninstalling and re-installing origin, going through the sims 3 website, and looking up the original code on my laptop memory. For that last attempt, I did find a code but it was for the original Sims 3 game and not Seasons. Then the call was lost for some reason (either my phone connection problems or theirs), I requested another call, and that's when they checked to make sure that I'd tried everything before starting the new download and e-mailing me a new product key. 

 

Again the Solution: JUST CALL EA HELP. I tried various other methods that I found online but nothing helped.

Message 1 of 1 (42 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

ea-promo

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Connection troubleshooting steps

me-andromeda-fem

Keep your account safe

We'll make sure it's you by sending you a code for your trusted devices.

Learn more about Login Verification on EA Help