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Posts: 2
Registered: ‎12-09-2012
Accepted Solution


I recently attempted to make a purchase for buying new sims product but for whatever reason it kept saying my card number was invaild even though it wasnt so I just gave up. Then I noticed you guys charged me for $1.00 WWW.EA.COM/CS that came up on my bank statement saying its not going through till Monday the 10th. Anyway you guys can help out?



Thank you



Posts: 6,705
Topics: 60
XP: 578
Solutions: 400
Registered: ‎08-25-2012


Have you tried contacting EA? They can be found here:


I hope this helps and welcome to the Answer HQ!

If your problem wasn't solved and no one has gotten back to you - please either post again (or bump up your problem) or contact EA.

I cannot guarantee that my suggestions will help or solve your problem.

I don't work for EA or have any association with them. I also help in my own free time - so please be considerate.

If your problem was solved - please accept a solution! XP is also appreciated.

Happy Gaming!!
Posts: 2
Registered: ‎12-09-2012


I dunno I've been trying to contact them all day and no one seems to be getting back to me l:

Posts: 1
Registered: ‎12-27-2013


[ Edited ]

The following is to inform that appeared in my bank account that you charged me a fee of $43.00 dollars twist in total $86.00, unauthorized, I donot where it came from this collection. I do not buy anything from his shop, authorities are investigating this, as this could be a fraud. if you took this money in error, please back to me. my phone number is <removed for security reasons> please Talk to me in Spanish.

Posts: 63,557
Topics: 236
XP: 6,902
Solutions: 5,256
Registered: ‎07-18-2012


You need to contact a Customer Support game advisor for this


Game advisors can be found through live chat.

  2. Set your language to US at the bottom
  3. Click on Contact a game advisor 
  4. Describe your issue with a few words
  5. Click on Find a Solution
  6. Select Product: ex: The Sims 3 or Origin
  7. Select Issue Type: ex: Billing/Purchasing or Account Management
  8. Select Platform: PC
  9. Click Find solution
  10. Scroll down and click I still need help
  11. Click Chat Now to chat with a Game Advisor

With Pics here:

Good Luck and Happy Simming


Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA. I give advise to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.