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Keeper
jedijennsen
Posts: 2
Registered: ‎12-09-2012
Accepted Solution

WWW.EA.COM/CS

I recently attempted to make a purchase for buying new sims product but for whatever reason it kept saying my card number was invaild even though it wasnt so I just gave up. Then I noticed you guys charged me for $1.00 WWW.EA.COM/CS that came up on my bank statement saying its not going through till Monday the 10th. Anyway you guys can help out?

 

 

Thank you

 

Alicia

Posts: 5,401
Topics: 56
XP: 432
Solutions: 339
Registered: ‎08-25-2012

Re: WWW.EA.COM/CS

Have you tried contacting EA? They can be found here: https://help.ea.com/contact-us

 

I hope this helps and welcome to the Answer HQ!

------------------------------------------------
If your problem wasn't solved and no one has gotten back to you - please either post again (or bump up your problem) or contact EA.

I cannot guarantee that my suggestions will help or solve your problem.

I don't work for EA or have any association with them. I also help in my own free time - so please be considerate.

If your problem was solved - please accept a solution! XP is also appreciated.

Happy Gaming!!
Keeper
jedijennsen
Posts: 2
Registered: ‎12-09-2012

Re: WWW.EA.COM/CS

I dunno I've been trying to contact them all day and no one seems to be getting back to me l:

Keeper
drakuneo
Posts: 1
Registered: ‎12-27-2013

Re: WWW.EA.COM/CS

[ Edited ]

The following is to inform that appeared in my bank account that you charged me a fee of $43.00 dollars twist in total $86.00, unauthorized, I donot where it came from this collection. I do not buy anything from his shop, authorities are investigating this, as this could be a fraud. if you took this money in error, please back to me. my phone number is <removed for security reasons> please Talk to me in Spanish.

crinrict
Posts: 45,518
Topics: 168
XP: 4,194
Solutions: 3,965
Registered: ‎07-18-2012

Re: WWW.EA.COM/CS

You need to contact a Customer Support game advisor for this

 

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Click on Contact a game advisor 
  4. Describe your issue with a few words
  5. Click on Find a Solution
  6. Select Product: ex: The Sims 3 or Origin
  7. Select Issue Type: ex: Billing/Purchasing or Account Management
  8. Select Platform: PC
  9. Click Find solution
  10. Scroll down and click I still need help
  11. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.