Unable to sign in to Sims 3 Store [ Edited ]

[wendyyi1]

I can't sign into the Sims 3 Store website. I haven't been in there for a couple of months. Since I was last in there I have also changed my Origin password.

I can sign in via my Sims 3 game launcher. I can also sign into the Sims Forum. 

When I try to sign into the Sims 3 Store website, it either tells me my login details are invalid or it just grinds away not doing anything.

[Andromache2013 · Accepted solution]

Try clearing your browser cache or using a different browser.

Otheriwse, please contact a game advisor directly for help with your issue: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2...

Best of luck and happy gaming

[Andromache2013 · Accepted solution]

Try clearing your browser cache or using a different browser.

Otheriwse, please contact a game advisor directly for help with your issue: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2...

Best of luck and happy gaming

[wendyyi1]

Thanks, Andromache2013.

I had to reset my password, which fixed the problem. :womanhappy:

[skycomet19]

Resetting my password through EA/ Origin fixed the problem for me too!

[EA_Mari]

Hi @skycomet19, 

Glad to hear that your problem is now resolved. 

If you have any further issues, please let us know! 

- Mari - 
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