Unable to purchase sim points

by kjax87
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Original Post

Unable to purchase sim points

★★★ Newbie
I've tried so many times at both thesims3.com and origin. My cc info is correct and there is money on the card - the sims website says the cc info is incorrect and origin gives me an error message of payment authorization failed. Is there any way I can fix this?
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Re: Unable to purchase sim points

Hero

For everything billing related, please contact Customer Support

 

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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