Trouble installing sims 3 expansion packs

[Sassy24girl]

I have purchased the sims 3 and several expansion packs on disk and i am having to reinstall on my computer.  They will not install because the game refuses to update.  I have only recently got an origin account and when trying to redeem code through there, it says code has already been used.

[roberta591]

@Sassy24girl This is an open public forum for users by users and accounts can not be accessed here. You will have to contact EA customer service to resolve this issue as they can research the issues with your account.