Transferring game to a new computer

[clapper6789]

I received a new computer and would like to transfer my Sims games to it.  My new computer does not have a CD/DVD drive.  I bought the games several years ago and do not remember if they were registered.  I do not see them on my Origin account.  When I try to register them on the Sims3.com site I receive the message that the code is invalid.  How can I play my games on the new computer?

[crinrict]

Get in touch with a customer support game advisor. They can tell you if the games were registered

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html