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The sims 3 starter pack, no purchase history!!

by DarkD3vi1
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ORIGINAL POST

The Sims 3 Wrong CODE

★★ Novice

I Bought the Humble Origin Bundle and the code I get to activate the Sims 3 is too short I manage to activate the other 7 games but the Sims 3.

Message 10 of 168 (713 Views)
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Problem with a key

★★★ Newbie

Hello!

 

Yesterday i reedem The Sims 3 code from Humble Bundle, after activation i don't have any purchase on my profil, i can't download a game. When I write again that code, there's wrotten that key can't be use anymore.

 

Thanks for help.

Message 11 of 168 (609 Views)
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PROBLEM WITH A KEY

★★★★ Newbie

HELLO,

 

I cant install THE SIMS 3 because my cd key is not long enought . I bought the humble bundle promo and i received a sort key . Can i get help ? Tnx

Message 12 of 168 (600 Views)
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The Sims 3 Starterparck short serial code

★★★★ Newbie

Yeasterday I purchesd The Humble Origin Bundle-t and it gave me a  short serial code for The Sim 3 Starter and the Origin accepted it.
But when i want to install it it ask for the serial number it wont accept it cause its a wrong serial nuber and i cant use it
what should i do ?

Message 13 of 168 (614 Views)
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Sims 3 redeemed on sims website but nothing in purchased link and can't register on origin

★★★★ Novice

Hi there. I appreciate it's all a bit hectic with the humble bundle right now.

I was wanting to install the sims 3 last night, I was directed to the sims website where I was advised to redeem the code rather than origin. I entered the code and the website said it was redeemed and to go to purchase history but nothing was there. I tried again but the code has obviously been used and I can't do it again. Also tried Origin this morning when I saw it hadn't righted itself but of course there to the code is registered. So essentially I have no game. Can any one advise me what to do or what has gone wrong?

 

Thank you any help is much appreciated.

Message 14 of 168 (643 Views)

Re: Sims 3 redeemed on sims website but nothing in purchased link and can't register on origin

★★★★ Novice

This happenned to me as well so it seems that there are two separate problems.

 

Those who registered the game successfully on origin but didn't get a 20 char key and those that, like you and me, redeemed the game on the sims website (because that's where it said to redeem it, now it says to redeem it on the origin website) and can't have any sort of access to the game because when we now try to redeem it through the correct channel (origin website) it says the game has been redeemed.

Message 15 of 168 (634 Views)

Re: Sims 3 redeemed on sims website but nothing in purchased link and can't register on origin

★★★★ Novice

So yeah it is in my purchase history in the Sims 3 website but I can't actually do anything with it. It is not showing on Origin, and to download from The Sims 3 website I would need a Sims Launcher, which I don't have if I don't have The Sims 3, ironically enough.  

Message 16 of 168 (614 Views)
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Re: the sims 3 not showing up on purchase history

★★★★ Novice

I have the exact same problem at the moment. The key I used is no longer valid and the game I redeemed apparently vanished into thin air. I can't figure anything out either and while EA have said they're having server issues with too many people tryna redeem, they haven't announced a fix for people who have already redeemed their code.

https://help.ea.com/article/why-cant-i-redeem-my-game-code-in-origin

The last line where it says please hang on to your codes doesn't give me any hope either :/

Message 17 of 168 (262 Views)
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Re: the sims 3 not showing up on purchase history

★★★★ Novice

Same problem here. While the helpsite from EA just puts me into an endless loop (Ask a Guide -> Which Game -> Ask a Guide), there's nothing else to do than wait.

 

No wonder they "won" the award for being worst company two times in a row...

Message 18 of 168 (257 Views)
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Sims 3 Redemption

★★★★ Newbie

So, I just purchased the Humble Origin Bundle. I've entered the codes for all my games, and they've all appeared in my Origin library. Except for The Sims 3.

 

When I tried to redeem The Sims 3 at the same place as the other codes, it gave me another link to go to, where I entered my code, but when I pressed next it said "An error has occurred."

 

Now, when I try to redeem the code again, it tells me that the code has already been used. The game isn't showing up in my Origin library, so I'm worried the redemption failed and the code was somehow used in the process. 


Thanks

Deadmeet9

Message 19 of 168 (671 Views)

Accepted Solution

Community Manager

Did you read this?

 


eaursula wrote:

I have only a 16-digits code in my Origin client! Nothing works now!

 

We’re aware of the 16 digit / 20 digit conflict issues with Sims 3 Starter Pack. We didn't become aware of the problem, until we saw a pattern in where users were redeeming the product code. 

If you redeem the 16 digit humble code in the client, your game details page should have a proper 20 digit key for installing the game. (However it is still possible to have not gotten an updated 20 digit key) 

If you unfortunately redeemed the game through www.origin.com/account it would retain the same 16 digit key instead of issuing a proper 20 digit key needed for the game. [For some who tried this and we redirected you to the thesims3.com to redeem your code this was also incorrect. This was our mistake] 

We're are also working on the overall longevity game redemption issues on our side. 

We are extremely sorry for the mixture of confusion and frustration that this has caused. 

We will be working the next 24 hours on automatically updating all accounts that were affected by this glitch, to ensure you get a proper key for the game. I assure you that we will get this fixed. 

I would also like to say thank you to everyone who has participated in the HumbleBundle and has helped raise money for charity, but again we are sorry for this issue, and we're working to resolve this.

 

Source: http://forum.ea.com/eaforum/posts/list/9666913.page


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