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Keeper
notthedoctor
Posts: 3
Registered: ‎02-11-2013

The serial code you entered is invalid. Please enter a valid serial code and re-submit.

[ Edited ]

I keep getting this error code for both Pets and Ambitions when I enter in the appropriate serial number. There are three sets I'm trying to obtain, which are the Ultimate Career Bundle, the Paws and Whiskers set, and the Atomic Age pet items and there is a serial code for each. I've tried to register the games (My page>My account>Register a game) and install the Paws and Whiskers set directly (Store>My store account>Purchase history), but neither have worked. I purchased the two packs online and downloaded it to Origin. Via email, I was told that I could obtain these sets for free (with an asterisk). Please help! Thank you. 

Keeper
notthedoctor
Posts: 3
Registered: ‎02-11-2013

Re: The serial code you entered is invalid. Please enter a valid serial code and re-submit.

It's also been 20+ minutes since I bought Pets, so the five minute (max) rule of waiting for the purchase to show up is invalid. 

crinrict
Posts: 40,727
Topics: 132
XP: 3,468
Solutions: 3,658
Registered: ‎07-18-2012

Re: The serial code you entered is invalid. Please enter a valid serial code and re-submit.

So you can't even redeem the codes ? Are the store content codes invalid or just the one from the game ?

 

If the store content ones are invalid, you need to contact customer support so they can either add the stuff to your purchase history or give you new codes

 

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
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Keeper
notthedoctor
Posts: 3
Registered: ‎02-11-2013

Re: The serial code you entered is invalid. Please enter a valid serial code and re-submit.

They are the serial codes with the game from my electronic receipt. I'm not sure if there is another product key/serial number somewhere that I should be using, but it's the only one I found and it also came with the messages that I should be receiving x, y, and z free when I register my game. 

crinrict
Posts: 40,727
Topics: 132
XP: 3,468
Solutions: 3,658
Registered: ‎07-18-2012

Re: The serial code you entered is invalid. Please enter a valid serial code and re-submit.

How many numbers does it have ? If it's 16 digits then it's for store content, 20 digits would be the serial code of the game

 

Did you not get an email with any codes ? Did you check your spam folder ?

 

Also check your purchase History: https://store.thesims3.com/purchaseHistory.html if anything was added there.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
pitasim
Posts: 1
Registered: ‎02-12-2013

Re: The serial code you entered is invalid. Please enter a valid serial code and re-submit.

If you already have the expansions installed, and are trying to redeem the bonuses, then you do not enter those codes where you register a game.  Go to

https://store.thesims3.com/myAccount.html and select "Redeem a code".   Hope this helps.