The license limit for this product has been reached

by XxRedWhirlWindxX
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Original Post

Accepted Solution

The license limit for this product has been reached

[ Edited ]
★★ Novice

I just recieved the windows 8 computer for christmas. I decided to put my sims games on my windows 8 laptop. I downloaded sims 3 base game first. made sure it worked and it did. so i downloaded the rest of the stuff packs and expansion packs onto my laptop. Now with all of them on my laptop this message pops up every time i want to play or download something onto my sims 3. It said "The license limit for this product has been reached." I don't know why it happens. Please help! What should I do to play sims 3 on my laptop. 

Message 1 of 24 (23,812 Views)

Accepted Solution

Re: The license limit for this product has been reached

Community Manager

Hi xxsimschickxx,

 

The best way to go is to un-authorize the game on your old computer. This is how you do it:

 

  • Open The Sims 3 Launcher on the computer you wish to de-authorize.
  • Click on the 'Game Updates' button on the lower left-hand corner of the window.
  • Click on the 'De-authorize This Machine' button.

 

Image

 

  • You will be asked to confirm De-authorization, click 'OK'

You should get a message alerting you De-authorization was successful once the Launcher is finished de-authorizing your machine. Keep in mind De-authorization does not uninstall the game. If you decide you want to re-authorize your computer later, all you have to do is re-launch the game.

 

Note: De-authorization applies only to digitally downloaded copies of The Sims 3. The retail disk version of The Sims 3 requires the disk in the drive to launch and play the game, and does not use DRM with machine limitations.

 

Hope that helps!

Ursula



Your friendly neighbourhood forum admin.

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Message 2 of 24 (24,728 Views)

Re: The license limit for this product has been reached

Hero

You can contact customer support and they will reset it for you

 

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


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Message 6 of 24 (23,269 Views)

All Replies

Re: The license limit for this product has been reached

Community Manager

Hi xxsimschickxx,

 

The best way to go is to un-authorize the game on your old computer. This is how you do it:

 

  • Open The Sims 3 Launcher on the computer you wish to de-authorize.
  • Click on the 'Game Updates' button on the lower left-hand corner of the window.
  • Click on the 'De-authorize This Machine' button.

 

Image

 

  • You will be asked to confirm De-authorization, click 'OK'

You should get a message alerting you De-authorization was successful once the Launcher is finished de-authorizing your machine. Keep in mind De-authorization does not uninstall the game. If you decide you want to re-authorize your computer later, all you have to do is re-launch the game.

 

Note: De-authorization applies only to digitally downloaded copies of The Sims 3. The retail disk version of The Sims 3 requires the disk in the drive to launch and play the game, and does not use DRM with machine limitations.

 

Hope that helps!

Ursula



Your friendly neighbourhood forum admin.

spectre.png
Message 2 of 24 (24,729 Views)

Re: The license limit for this product has been reached

★★ Novice
I have the same problem however my laptop has just been wiped clean i am not using a new laptop, what do i do in this case
Message 3 of 24 (22,475 Views)

Re: The license limit for this product has been reached

★★★ Newbie

EA your a bunch of Crooks what if your HD crashes ? like mine did you bunch of pirate nuts you only hurt your legit gamers if I but a product I own it It pisses me off when I can't play my games because I have to reinstall my windows or upgrade My hd fix the way you do business 

 

Message 4 of 24 (22,236 Views)

Re: The license limit for this product has been reached

★★★ Newbie

I can't play two of my games because I can't  de athorize it as my old hd crashed are you gonna fix this probaly not **bleep**ty company

Message 5 of 24 (22,234 Views)

Re: The license limit for this product has been reached

Hero

You can contact customer support and they will reset it for you

 

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 6 of 24 (23,270 Views)

Re: The license limit for this product has been reached

★★ Novice

did you ever get this fixed i'm having the same issue

Message 7 of 24 (20,853 Views)

Re: The license limit for this product has been reached

Hero

Did you try the two suggestions that were marked as solution ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 8 of 24 (20,852 Views)

Re: The license limit for this product has been reached

★ Novice

Is there a 1800 number or something to get it reset? Not finding that anywhere

Message 9 of 24 (20,423 Views)

Re: The license limit for this product has been reached

Hero (Retired)

to contact CS

 

http://eahelp.ea.com/en/contact-us/new/

 

or

1. https://help.ea.com/contact-us  

2.Set your language to US at the bottom

 3.Describe your issue with a few words

 4.Select Product: The Sims 3

 5.Select Category: Billing/Purchasing or Account Management

 6.Select Platform: PC

 7.Click Find solution  

8.Scroll down and click I still need help

 9.Click Chat Now to chat with a Game Advisor

Message 10 of 24 (20,415 Views)