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The Sims 3 won't open

by cookiecrunch24
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The Sims 3 won't open

★★★★ Novice

I just installed sims 3 world adventures and I updated it as I got a warning to do this before I started playing. But once I had got the update it didn't open the launcher, and whenever I try to open it, it says "unknown error occurred". Now I can't open sims 3 at all! Please help.

Message 1 of 8 (537 Views)

Re: The Sims 3 won't open

Hero

What's your operating system ?

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 2 of 8 (524 Views)

Re: The Sims 3 won't open

★★★★ Novice

Mac OSX

Message 3 of 8 (521 Views)

Re: The Sims 3 won't open

★★★★ Novice

HELP!!!!

Message 4 of 8 (485 Views)

Re: The Sims 3 won't open

Hero

I'll bring this to the attention of our mac helper on here but I can't promise you a fast answer. We're all users here and do our best but we all have a RL that comes first.

 

If you want fast help from EA, contact a game advisor.

 

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 5 of 8 (480 Views)

Re: The Sims 3 won't open

★★★★★ Guide

The last patch didn't work very well for people when they tried to use the launcher.  

 

Check what patch your base game is following these instructions...go to your Sims folder under Documents and open up the text file "Version.tag."  (You can open this file with the application "TextEdit" if it asks you to choose one.)  What number does it list? If it doesn't start with 1.50...you need to try patching manually. Here is a post where you can find the link to the SuperPatch for Macs: http://forum.thesims3.com/jforum/posts/list/549552.page

Message 6 of 8 (478 Views)

Re: The Sims 3 won't open

★★★★ Novice
Thanks guys!!
Message 7 of 8 (474 Views)

Re: The Sims 3 won't open

★★★★ Novice

It does start with 1.50... Thanks for your help anyway Standard smile

Message 8 of 8 (469 Views)

Accepted Solution

Hero

I'll bring this to the attention of our mac helper on here but I can't promise you a fast answer. We're all users here and do our best but we all have a RL that comes first.

 

If you want fast help from EA, contact a game advisor.

 

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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