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Keeper
cookiecrunch24
Posts: 5
Registered: ‎06-08-2013
Accepted Solution

The Sims 3 won't open

I just installed sims 3 world adventures and I updated it as I got a warning to do this before I started playing. But once I had got the update it didn't open the launcher, and whenever I try to open it, it says "unknown error occurred". Now I can't open sims 3 at all! Please help.

crinrict
Posts: 47,230
Topics: 176
XP: 4,417
Solutions: 4,090
Registered: ‎07-18-2012

Re: The Sims 3 won't open

What's your operating system ?



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
cookiecrunch24
Posts: 5
Registered: ‎06-08-2013

Re: The Sims 3 won't open

Mac OSX

Keeper
cookiecrunch24
Posts: 5
Registered: ‎06-08-2013

Re: The Sims 3 won't open

HELP!!!!

crinrict
Posts: 47,230
Topics: 176
XP: 4,417
Solutions: 4,090
Registered: ‎07-18-2012

Re: The Sims 3 won't open

I'll bring this to the attention of our mac helper on here but I can't promise you a fast answer. We're all users here and do our best but we all have a RL that comes first.

 

If you want fast help from EA, contact a game advisor.

 

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
gaa17
Posts: 2,108
XP: 118
Solutions: 209
Registered: ‎02-27-2013

Re: The Sims 3 won't open

The last patch didn't work very well for people when they tried to use the launcher.  

 

Check what patch your base game is following these instructions...go to your Sims folder under Documents and open up the text file "Version.tag."  (You can open this file with the application "TextEdit" if it asks you to choose one.)  What number does it list? If it doesn't start with 1.50...you need to try patching manually. Here is a post where you can find the link to the SuperPatch for Macs: http://forum.thesims3.com/jforum/posts/list/549552.page

Keeper
cookiecrunch24
Posts: 5
Registered: ‎06-08-2013

Re: The Sims 3 won't open

Thanks guys!!
Keeper
cookiecrunch24
Posts: 5
Registered: ‎06-08-2013

Re: The Sims 3 won't open

It does start with 1.50... Thanks for your help anyway :smileyhappy: