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iscool87
Posts: 1
Registered: ‎12-13-2013

The Sims 3 seasons won't install/launch.

[ Edited ]

ok so i bought the sims 3 seasons and university from origin and i downloaded it and all.

 

the university downloaded perfectly but the seasons wont go on to the game and im freaking out because i dont want to re-buy the game.

 

when i go on my games it doesnt say for sims 3 seasons to install anymore, it says play now but when i click play now it goes to sims 3 university and the circle isnt filled for sims 3 seasons so i tried playing sims 3 to see if it was a glitch and it actually isnt installed

 

. i tried to reedem the code again but its only a one time thing and i have no idea what to do someone please help me asap. 

 

i even searched through all my files in my folder for sims 3 seasons and its no where to be found which makes me believe its not really installed on my mac, please someone help asap i dont want to buy this game again or get yelled at

 

(edit): ok so i just tried to go on thesims3.com and on my profile it says i have the seaons but i dont actually have it, ill show you what i mean click the links below

 

my games in origion when i scroll on top of seasons : click

this is what appears when i click play: <removed for security reasons>

yet it still wont appear/download i have it: click

yet my sims profile says i have it even though i dont: click

and in my sims 3 document folders sims 3 seasons is NOT downloaded: click

 

please help asap

crinrict
Posts: 41,455
Topics: 137
XP: 3,562
Solutions: 3,720
Registered: ‎07-18-2012

Re: The Sims 3 seasons won't install/launch.

Looks like you're on a mac, is that correct ?

 

I'll forward to our mac helper.

 

I did have to remove the link to one of your pics cause the product code was showing on that. I would remove that picture from tinypic so no one can misuse it.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
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Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
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Marshall
caspinwall
Posts: 1,406
Registered: ‎11-16-2013

Re: The Sims 3 seasons won't install/launch.

Hi,

 

Firstly, it makes sense that the game would try to launch from University rather than from Seasons, because University was released more recently - the game launches from the most recently released expansion that is installed, regardless of the order in which you bought or downloaded them. However the fact that the Seasons icon on the Launcher is still greyed-out rather than coloured suggests that Season hasn't actually installed properly.

 

Sometimes the download or installation fails when you use Origin. This can be for a variety of factors, including your internet connection dropping out during the download. Sometimes this can result in an awkward situation in which Origin acts as though the game is installed correctly. This means you can’t play the game, but nor will Origin let you re-download it. You cannot easily “uninstall” the game, because of course it isn’t there. I think this may be what has happened to your Seasons.

First thing to do is to go into Applications on your Mac and look in the folder called “The Sims 3”. This is the location from which your game actually launches (as opposed to a similarly named folder within Documents, which is where your saves and other data are stored). In the folder in Applications you will see the shortcut icons for the base game as well as any expansions or stuff packs installed. If you can see the icon for the game that has failed to properly download from Origin, try right clicking on it and this should give you the option to show the original file. You can move the original files to the trash from there. This may allow you to commence a re-download from Origin. (Many thanks go to Tremayne from TS3 Mac forum for this suggestion.)

If this does not work, or if the icon is missing from the “The Sims 3” folder in Applications, then you may need to completely uninstall and reinstall.

If a completely fresh start is needed, be sure to cleanly uninstall everything first. When you uninstall TS3 games on your Mac using the uninstaller, the game leaves behind stray files and isn't completely removed from your computer. These files may conflict with future installations. It is best to completely remove them. BluebellFlora's website provides a guide on how to do this:

http://bluebellflora.com/the-sims-3-on-a-mac/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/

After cleanly uninstalling, install the base game and patch it up to date. If you cannot update via the Launcher, download and apply the latest cumulative manual patch (called the superpatch) for Mac. You want to reach patch level 1.63. The manual patches for Mac can be located on this page: http://forum.thesims3.com/jforum/posts/list/549552.page

At this point, check that your game works properly. Installing EPs can be time-consuming so make sure the base game is patched and working right before you go further. If you have Time Machine for your Mac, I would make a backup at this point just in case something goes wrong, so you don't have to keep repeating the base game installation and patch.

 

Then install any EPs and SPs that you own, in order of release date, which is as follows.


TS3 (base game)
World Adventures - EP
High End Loft - SP
Ambitions - EP
Fast Lane - SP
Late Night - EP
Outdoor Living - SP
Generations - EP
Town Life - SP
Pets - EP
Master Suite - SP
Showtime - EP
Katy Perry's Sweet Treats - SP
Diesel - SP
Supernatural - EP
Seasons - EP
70s, 80s, 90s - SP
University - EP
Island Paradise - EP
Movie Stuff - SP
Into the Future- EP

 

Let us know how you get on and good luck!

 

Caspin

 

Keeper
davoz28
Posts: 3
Registered: ‎12-21-2012

Re: The Sims 3 seasons won't install/launch.

Pains me to post in a "MAC" related thread "shudder" but I'm having the exact same problem. Just ininstalled everything and resintalled. It dlds, then when I hit install it does absolutely nothing. 

crinrict
Posts: 41,455
Topics: 137
XP: 3,562
Solutions: 3,720
Registered: ‎07-18-2012

Re: The Sims 3 seasons won't install/launch.

Please make your own thread if you're not on a mac.

 

Make sure to post as much info as possible.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.