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Keeper
gabster1228
Posts: 6
Registered: ‎09-10-2012

The Sims 3 freezing and crashing

My game keeps freezing and crashing. I just got this laptop so I know that is not that. My laptop has 8 gb of RAM and 1 terabyte of memory so I know it has plenty of space. Also sometimes when I go to save my game it says I can't and gives me an error 12. Someone please help me all I want to do is play my Sims 3 without any problems.

crinrict
Posts: 42,750
Topics: 145
XP: 3,761
Solutions: 3,816
Registered: ‎07-18-2012

Re: The Sims 3 freezing and crashing

What operating system are you on and what's your graphic card ?

 

Have you checked this: http://answers.ea.com/t5/The-Sims-3/FAQ-Game-Grashes-CTD/td-p/656



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
jackindabox15
Posts: 1
Registered: ‎01-19-2013

Re: The Sims 3 freezing and crashing

gabster, did you find a way to fix it???

Keeper
mayemerald6
Posts: 6
Registered: ‎01-21-2013

Re: The Sims 3 freezing and crashing

i had this too last year, uninstall and install again thats waht i did hope this helps xxmayemerald6

 

Keeper
gabster1228
Posts: 6
Registered: ‎09-10-2012

Re: The Sims 3 freezing and crashing

I'm still having the same problem and its driving me crazy. Whenever I'm in CAS it freezes and then turns black and ill have to ctrl alt delete and it'll say not responding then it'll just crash to the desktop saying The Sims 3 is not responding. Can someone please help me. All I want to do is play my Sims!!!

Keeper
gabster1228
Posts: 6
Registered: ‎09-10-2012

Re: The Sims 3 freezing and crashing

System Information

------------------

Time of this report: 1/2/2013, 21:06:57

       Machine name: NELLTOYA-PC

   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

           Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

       System Model: Inspiron 5520

               BIOS: InsydeH2O Version 03.72.02A07

          Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

             Memory: 8192MB RAM

Available OS Memory: 8094MB RAM

          Page File: 4353MB used, 11833MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

 System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode

 

Display Devices

---------------

          Card name: Intel(R) HD Graphics 4000

       Manufacturer: Intel Corporation

          Chip type: Intel(R) HD Graphics Family

           DAC type: Internal

         Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05691028&REV_09

     Display Memory: 1696 MB

   Dedicated Memory: 64 MB

      Shared Memory: 1632 MB

       Current Mode: 1366 x 768 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: AUO20EC

        Native Mode: 1366 x 768(p) (60.072Hz)

        Output Type: Internal

        Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 8.15.0010.2696 (English)

     Driver Version: 8.15.10.2696

        DDI Version: 11

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 3/19/2012 19:31:54, 8087040 bytes

 

 

Sound Devices

-------------

            Description: Speakers (Conexant SmartAudio HD)

 Default Sound Playback: Yes

 Default Voice Playback: Yes

            Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_10280569&REV_1000

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: CHDRT64.sys

         Driver Version: 8.54.0029.0000 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 12/14/2011 18:20:08, 1601152 bytes

 

 

Disk & DVD/CD-ROM Drives

------------------------

      Drive: C:

 Free Space: 844.4 GB

Total Space: 939.7 GB

File System: NTFS

      Model: WDC WD10JPVT-75A1YT0

 

      Drive: Q:

      Model: n/a

 

crinrict
Posts: 42,750
Topics: 145
XP: 3,761
Solutions: 3,816
Registered: ‎07-18-2012

Re: The Sims 3 freezing and crashing

According to your specs, your graphic chip is below specs. You only have 64 MB of dedicated Memory (should be 128 MB).

 

Do you know if you also have a graphic card in there ?

 

For the moment, try lowering your graphic setttings.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
gabster1228
Posts: 6
Registered: ‎09-10-2012

Re: The Sims 3 freezing and crashing

Okay is there a way to get another graphic card? And how do I lower my graphic settings?
Vanguard
elliebreton
Posts: 426
Registered: ‎09-03-2012

Re: The Sims 3 freezing and crashing

[ Edited ]

Have a look here for details on lowering your settings: https://help.ea.com/article/lowering-your-graphics-settings-in-the-sims-3

 

The graphics card question is difficult when you have an integrated card, because it's usually built into your processor/motherboard, so you can't just take it out and buy a better one. I'm afraid you'll have to wait for someone with more computer knowledge to come along and help you with that one.

Keeper
gabster1228
Posts: 6
Registered: ‎09-10-2012

Re: The Sims 3 freezing and crashing

Okay thank u. Ill try the link you gave me for now. Thanx again