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The Sims 3: Windows 8 'sims has stopped working'/ DEP doesn't work

by alexandria567
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Original Post

The Sims 3: Windows 8 'sims has stopped working'/ DEP doesn't work

★★★★ Novice

Hi,

 

So I've had Sims 3 and the majority of the expansion pack since their release. But for in December I got a Windows 8 laptop and 3 Sims add-ons. Since this time I've has many problems with The Sims. Now I'm dealing with one we've all probably encountered- where Sims shuts down and the pop up appears saying it's searching for a solution.

 

Anyway I've found this answer: https://help.ea.com/article/dep-settings-for-sims-3-on-vista-and-windows-7

But for Windows 8 as soon as I get to Game->Bin-> what's supposed to be in the Bin isn't there. However when I go onto the Bin file out of advanced system settings I can find all the needed files in Bin.

 

Thanks for any help x

Message 1 of 10 (3,061 Views)

Re: The Sims 3: Windows 8 'sims has stopped working'/ DEP doesn't work

Hero

So you're saying when you're trying to add to DEP, the file is not there but if you look in your bin folder it is ?

 

Do you have admin rights on your computer ? At what point does your game crash ?

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 2 of 10 (3,056 Views)

Re: The Sims 3: Windows 8 'sims has stopped working'/ DEP doesn't work

★★★★ Novice

Yeah, it's there in the Bin folder when I'm out of DEP. However the file needed, when I can reach it, it's icon is the one of the blank paper with a corner turned- instead of TS3 icon.

 

Yep it's my personal laptop and about 10 minutes in, usually when I'm in buy/build mode

Message 3 of 10 (3,048 Views)

Re: The Sims 3: Windows 8 'sims has stopped working'/ DEP doesn't work

★★★★ Novice

EDIT: I do however have parental controls on my computer.

          But I think it has something to do with the icon of the file- as if I haven't got a certain app to open it with.

Message 4 of 10 (3,047 Views)

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

★★★★ Novice

Sorry to post again, but I now think I know what I need to do. However again there's a fault

 

My file is: TS3SP07.ex_

It needs to be: TS3SP07.exe

 

I don't know or have the correct app to open it with

and in Command Prompt when I tried to expand the file its says it's unable to do so

 

I'd be really thankful for help from anyone

Message 5 of 10 (3,037 Views)

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

Hero

Are you looking in the right folder ? Do you have the disc or download version ?

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 6 of 10 (3,031 Views)

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

★★★★ Novice

Pretty sure it's this:

Computer > DVD RW Driver (DStandard smile Sims3SP07 > Game > Bin

 

Annddd the disc version

Message 7 of 10 (3,028 Views)

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

Hero

That's the file on the DVD. You need to add the installed game file.

 

c:\programs\electronicarts\thesims3\game\bin for a 32 bit system

 

or

 

c:\programs(x86)\electronicarts\thesims3\game\bin for a 64 bit system

 

the drive might vary depending on where you installed the game.

 

 

 

 

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 8 of 10 (3,019 Views)

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

★★★★ Novice

Oh my,, oh well all added now.

 

Guess I thought the DVD was in the (CStandard smile drive, but they're both just on the desktop

 

Thank you very much, crinrict :manvery-happy:

Message 9 of 10 (3,012 Views)

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

Hero

Did it help with the crashing ?

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 10 of 10 (3,005 Views)

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