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Keeper
alexandria567
Posts: 7
Registered: ‎03-08-2013

The Sims 3: Windows 8 'sims has stopped working'/ DEP doesn't work

Hi,

 

So I've had Sims 3 and the majority of the expansion pack since their release. But for in December I got a Windows 8 laptop and 3 Sims add-ons. Since this time I've has many problems with The Sims. Now I'm dealing with one we've all probably encountered- where Sims shuts down and the pop up appears saying it's searching for a solution.

 

Anyway I've found this answer: https://help.ea.com/article/dep-settings-for-sims-3-on-vista-and-windows-7

But for Windows 8 as soon as I get to Game->Bin-> what's supposed to be in the Bin isn't there. However when I go onto the Bin file out of advanced system settings I can find all the needed files in Bin.

 

Thanks for any help x

crinrict
Posts: 47,205
Topics: 176
XP: 4,411
Solutions: 4,086
Registered: ‎07-18-2012

Re: The Sims 3: Windows 8 'sims has stopped working'/ DEP doesn't work

So you're saying when you're trying to add to DEP, the file is not there but if you look in your bin folder it is ?

 

Do you have admin rights on your computer ? At what point does your game crash ?



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
alexandria567
Posts: 7
Registered: ‎03-08-2013

Re: The Sims 3: Windows 8 'sims has stopped working'/ DEP doesn't work

Yeah, it's there in the Bin folder when I'm out of DEP. However the file needed, when I can reach it, it's icon is the one of the blank paper with a corner turned- instead of TS3 icon.

 

Yep it's my personal laptop and about 10 minutes in, usually when I'm in buy/build mode

Keeper
alexandria567
Posts: 7
Registered: ‎03-08-2013

Re: The Sims 3: Windows 8 'sims has stopped working'/ DEP doesn't work

EDIT: I do however have parental controls on my computer.

          But I think it has something to do with the icon of the file- as if I haven't got a certain app to open it with.

Keeper
alexandria567
Posts: 7
Registered: ‎03-08-2013

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

Sorry to post again, but I now think I know what I need to do. However again there's a fault

 

My file is: TS3SP07.ex_

It needs to be: TS3SP07.exe

 

I don't know or have the correct app to open it with

and in Command Prompt when I tried to expand the file its says it's unable to do so

 

I'd be really thankful for help from anyone

crinrict
Posts: 47,205
Topics: 176
XP: 4,411
Solutions: 4,086
Registered: ‎07-18-2012

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

Are you looking in the right folder ? Do you have the disc or download version ?



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
alexandria567
Posts: 7
Registered: ‎03-08-2013

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

Pretty sure it's this:

Computer > DVD RW Driver (D:smileyhappy: Sims3SP07 > Game > Bin

 

Annddd the disc version

crinrict
Posts: 47,205
Topics: 176
XP: 4,411
Solutions: 4,086
Registered: ‎07-18-2012

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

That's the file on the DVD. You need to add the installed game file.

 

c:\programs\electronicarts\thesims3\game\bin for a 32 bit system

 

or

 

c:\programs(x86)\electronicarts\thesims3\game\bin for a 64 bit system

 

the drive might vary depending on where you installed the game.

 

 

 

 



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
alexandria567
Posts: 7
Registered: ‎03-08-2013

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

Oh my,, oh well all added now.

 

Guess I thought the DVD was in the (C:smileyhappy: drive, but they're both just on the desktop

 

Thank you very much, crinrict :manvery-happy:

crinrict
Posts: 47,205
Topics: 176
XP: 4,411
Solutions: 4,086
Registered: ‎07-18-2012

Re: The Sims 3: Windows 8 'Sims has stopped working'/ DEP doesn't work

Did it help with the crashing ?



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.