08-10-2012 02:17 PM - edited 08-10-2012 03:59 PM
You need to contact Customer Support.
They can be found here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. For Live Chat, make sure to choose US as your country.
For a proof of purchaset they can give you a new one if something's wrong with the old one.