08-04-2012 08:45 AM
I bought the Sims 3 Pets and Diesel Stuff via the Origin store as PC downloads. I received the confirmation email containing the serial codes, but when I enter them on the Sims 3 website registration page, it says the codes are "invalid". I just bought the games less than 24 hours ago, so do I need to wait 24 hours or longer, or is there something wrong with the serial codes?
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08-05-2012 01:26 AM
You need to contact Customer Support.
They can be found here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. For Live Chat, make sure to choose US as your country.
08-07-2012 05:07 PM
This happened to me, too. When I contacted Customer Service by phone they had me send screenshots of the colde and then gave me a new code. I dohope they help you. I think Pets is worth the problems it may create. I would make sure to get a good graphics card for Pets. Graphics cards can make the difference between a fluffy or non-fluffy pet.
Good luck finding your unicorn!
08-08-2012 12:12 PM - edited 08-09-2012 11:16 AM
Why indeed? It is like this, not everybody knows everything and we should approach queries in a manner so as not to belittle the person asking the question or offering suggestions.
I do not know why we do not need to register Stuff Packs. I don't recall reading that anywhere. Perhaps you could kindly explain that to me.
Anyway, we should not assume something is common knowledge because we know it. That doesn't mean that everybody knows it.
08-09-2012 10:13 AM - edited 08-09-2012 11:16 AM
Thank you, Jim.
Really, I do have basic questions that most people who play games already know. Then, I have curious questions other people don't even think of.
I am the person who has the dumb questions, but is very grateful to get an answer.
So, thank you, because I was wondering why Stuff Packs did not have to be registered.
I have never been able to curtail my curiosity. I am really working on that, though.