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Acolyte
kitaweihert
Posts: 1
Registered: ‎01-15-2013
Accepted Solution

The Sims 3 Monte Vista.

I just bought the Sims 3 Monte vista, I can not find any info on it nor can I get it to install. I am not very happy at this point because I also can not find how to get a hold of someone to figure out why it is not installing or is beginning sold to people even though it is no where to be found for information on it. 

I will not continue to spend money on the Sims games if randomly it will not install and offers no help for it, that is a full waste of my money!

 I am requesting help right away or and way to recieve help.

crinrict
Posts: 46,974
Topics: 176
XP: 4,390
Solutions: 4,071
Registered: ‎07-18-2012

Re: The Sims 3 Monte Vista.

I'm going to go ahead and assume you bought the disc version.

 

If this is so, please check here: http://simsvip.com/2013/01/12/sims-3-monte-vista-retail-disc-info-screens/ how it's supposed to work.

 

If it's not like that, you need to be more specific what happens for you (or doesn't). Make sure you have a working internet connection.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Sentinel
bloomfield113
Posts: 3
Registered: ‎01-25-2013

Re: The Sims 3 Monte Vista.

Thank you for the advice given above. I was having exactly the same problems. Monte Vista is now installed ~ Thank you 

Keeper
nessimian
Posts: 2
Registered: ‎06-15-2013

Re: The Sims 3 Monte Vista.

I have the same problem, only I bought mine online so I do not know how to fix the problem. Can anyone help?

Keeper
nessimian
Posts: 2
Registered: ‎06-15-2013

Re: The Sims 3 Monte Vista.

I have the code but I do not know where to activate the expansion. It does not appear on my Origin account under My Games but I have the purchase receipt.

crinrict
Posts: 46,974
Topics: 176
XP: 4,390
Solutions: 4,071
Registered: ‎07-18-2012

Re: The Sims 3 Monte Vista.

Monte Vista is a Store World and as such, it should show up in your purchase History to download and install through the launcher: https://store.thesims3.com/purchaseHistory.html 

 

code is redeemed here: https://store.thesims3.com/myAccount.html

 

If that doesn't work, contact customer support

 

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



---------------------------------
Please accept a solution if your issue is solved. XP is also appreciated



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
Tiger_Lilly6557
Posts: 1
Registered: ‎06-19-2013

Re: The Sims 3 Monte Vista.

Y


kitaweihert wrote:

 I also can not find how to get a hold of someone to figure out why it is not installing or is beginning sold to people even though it is no where to be found for information on it. 

I will not continue to spend money on the Sims games if randomly it will not install and offers no help for it, that is a full waste of my money!



I'm with you on that one. You can contact origin live chat support, as I did, and they might be able to help you. They couldnt help me, though, and it has been a week now Monte vista still will not work. The codes are not in my history anymore (randomly dissapeared and all it says is "placeholder" with order number)  so I cant even check to see if they fixed it today. Personally I'm asking for a refund because its been a huge frustration for me, and support has just told me to wait...

Keeper
hannermahunny
Posts: 1
Registered: ‎03-15-2014

The Sims 3 Monte Vista.

I bought this game, and I tried to install it, and it isn't working. I have internet. I am logged into my origin account. I have the sims 3 already downloaded, but for some reason, it won't work. When I put the disc in, and I run it, it says it is installing it, but the game doesn't work. It doesn't ask for my activation code. And when I open my regualr sims game, there are no new items or towns, etc. This is very aggravating. 

crinrict
Posts: 46,974
Topics: 176
XP: 4,390
Solutions: 4,071
Registered: ‎07-18-2012

Re: The Sims 3 Monte Vista.

The installation on those World disc does not seem to work well.

Try to redeem your codes at thesims3.com manually and then download from your purchase history there.

Details can be found here: http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/m-p/1589911



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.