09-02-2013 06:46 AM
09-02-2013 08:11 AM
Check your purchase History: https://store.thesims3.com/purchaseHistory.html (if that's not the one you've checked).
If it's not there, contact customer support
The AnswerHQ is about Users helping Users.
Game advisors can be found through live chat.
With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contac
09-04-2013 06:01 PM
I was able to talk to an advisor, but they weren't able to figure out the problem and told me it was a glitch... Waiting for the glitch to magically fix itself and going to try speaking with an advisor again in a few days if the issue doesn't resolve itself.
Thanks for your help!
09-04-2013 11:39 PM
Yeah, don't let them get away that easily.
It should be in your purchase history to download or the code should work.