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rmelia6515
Posts: 5
Registered: ‎09-01-2013

The Sims 3 Dragon Valley download problems

Redeem a Code
 
You are already entitled to this item.
 
I just bought The Sims 3 Dragon Valley and when I entered the redemtion code, I got the above message.
The game is not in my purchase history and I am unable to download it any other way.
Is there any way this problem can be fixed so that I can enjoy the game that I bought?
crinrict
Posts: 41,453
Topics: 137
XP: 3,558
Solutions: 3,720
Registered: ‎07-18-2012

Re: The Sims 3 Dragon Valley download problems

Check your purchase History: https://store.thesims3.com/purchaseHistory.html (if that's not the one you've checked).

 

If it's not there, contact customer support

 

 

The AnswerHQ is about Users helping Users.

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Describe your issue with a few words
  4. Select Product: The Sims 3
  5. Select Category: Billing/Purchasing or Account Management
  6. Select Platform: PC
  7. Click Find solution
  8. Scroll down and click I still need help
  9. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
rmelia6515
Posts: 5
Registered: ‎09-01-2013

Re: The Sims 3 Dragon Valley download problems

I was able to talk to an advisor, but they weren't able to figure out the problem and told me it was a glitch... Waiting for the glitch to magically fix itself and going to try speaking with an advisor again in a few days if the issue doesn't resolve itself.

 

Thanks for your help!

crinrict
Posts: 41,453
Topics: 137
XP: 3,558
Solutions: 3,720
Registered: ‎07-18-2012

Re: The Sims 3 Dragon Valley download problems

Yeah, don't let them get away that easily.

 

It should be in your purchase history to download or the code should work.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.