The SIMS 3 Serial Invalid

[mikkimango]

Hi

I bought this game for my daughter through JB Hifi in Hamilton, NZ.  We get the following error message when registering the game through the Sims 3 website.

The serial code you entered is invalid. Please enter a valid serial code and re-submit.

How do I get hold of the help center?

[rumbutter]

how to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

[rosenero10]

I, like the original poster of the thread topic have the same problem. TheSerial Code is valid, but The Sims 3 Exchange does not accept it as valid.
I have three Expansion packs like this and this continues to be an ongoing problem.

[rumbutter]

FAQ http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/td...

the only people who can assist is the CS reps as it can involve access to your account and possibly personal information