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Keeper
jemimajoy
Posts: 4
Registered: ‎01-25-2013

THEY WON'T REPLACE MY CODE

I've had this game for three weeks and I've asked my brother to ask the retailers (in Hong Kong) for replacement and they just simply said to forward our problem to EA by taking a picture of the code and emailing it to the company, etc.

 

Going through the help center, it seems like that option isn't possible.

 

Help for my new game pls???

crinrict
Posts: 51,529
Topics: 181
XP: 4,865
Solutions: 4,406
Registered: ‎07-18-2012

Re: THEY WON'T REPLACE MY CODE

Why do you need a replacement ? Does your code not work or is the disk broken or what is the reason ?

 

Since most of us in the AnswerHQ are users like you, it's not likely that we can help you but maybe if you tell us the reason, there might be other options you can try (like downloading through Origin if you have a disk that doesn't work anymore)



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
jemimajoy
Posts: 4
Registered: ‎01-25-2013

Re: THEY WON'T REPLACE MY CODE

Oh, sorry I forgot to mention about that. Yeah, my code isn't working and I've tried on Internet Explorer and Google Chrome, trying on different days if it was some cyber jam or something. Hence, that 's why I requested replacement to the retailer but they just said to take  a pic of code to EA, basically just telling me to forward my problem to the site.

crinrict
Posts: 51,529
Topics: 181
XP: 4,865
Solutions: 4,406
Registered: ‎07-18-2012

Re: THEY WON'T REPLACE MY CODE

Disk or download version ? Can you install the game at all ? At what point does it say it's invalid ?



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
jemimajoy
Posts: 4
Registered: ‎01-25-2013

Re: THEY WON'T REPLACE MY CODE

Disk, and the code was said to be invalid after i attempted to register it at the site.

crinrict
Posts: 51,529
Topics: 181
XP: 4,865
Solutions: 4,406
Registered: ‎07-18-2012

Re: THEY WON'T REPLACE MY CODE

So you can play the game but not register on the site.

 

Well, I would try live chat again. Maybe you get someone more cooperative the second time round. If it's a newly bought, unopened game, the serial code needs to work to register.



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
jemimajoy
Posts: 4
Registered: ‎01-25-2013

Re: THEY WON'T REPLACE MY CODE

for now, there's no way i can register my game?

crinrict
Posts: 51,529
Topics: 181
XP: 4,865
Solutions: 4,406
Registered: ‎07-18-2012

Re: THEY WON'T REPLACE MY CODE

If the code doesn't work ? No.



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.