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Keeper
gayla_wright
Posts: 3
Registered: ‎06-30-2013
Accepted Solution

Sims3 Island Paradise won't install and Sims launcher can't connect to Origin

Hi,

 

I'm operating on Windows 7 for the PC and running 1.50 version of the base game.

 

Firstly, when I open the launcher, just recently, it comes up with a pop up error message saying I can't connect to Origin. Ive tried uninstalling and reinstalling origin to ensure I have the right version but the error message keeps coming up.

 

Secondly, I've downloaded the Island Paradise EP through origin but when I click to install it asks me to open the launcher to ensure the SIms 3 is updated. I've done this and it is, there's no updates to download. So Ive tried installing IP again but the same error message keeps popping up. I've restarted the comp but error still coming up - it basically won't let me install Island Paradise.

 

Can anyone help at all?

 

Many thanks

crinrict
Posts: 46,622
Topics: 175
XP: 4,316
Solutions: 4,042
Registered: ‎07-18-2012

Re: Sims3 Island Paradise won't install and Sims launcher can't connect to Origin

What is your base game version right now ?

Open the launcher and check the number in the lower left corner.

 

If you'r not at 1.55, try downloading the patch manually here:

http://answers.ea.com/t5/The-Sims-3/FAQ-Patch-1-39/td-p/67858/

 

 

---------------------------------
Please accept a solution if your issue is solved. XP is also appreciated
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Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Sentinel
liquid_ripple
Posts: 4
Registered: ‎06-12-2013

Re: Sims3 Island Paradise won't install and Sims launcher can't connect to Origin

I had this same probl3em and just found the answer!!!! It was a custom lot in my download section of my launcher! Please uninstall ALL custom content (which is created by third party users-not EA) from the launcher downloads section and it will start right up!!! Im SO happy!

Keeper
gayla_wright
Posts: 3
Registered: ‎06-30-2013

Re: Sims3 Island Paradise won't install and Sims launcher can't connect to Origin

Thank you! Manually downloaded patch (still not sure why it wont connect to origin and do it automatically) and removed custom content before installing IP EP. Seems to have worked! 

Keeper
gayla_wright
Posts: 3
Registered: ‎06-30-2013

Re: Sims3 Island Paradise won't install and Sims launcher can't connect to Origin

Thank you :-)

Keeper
theliberte
Posts: 1
Registered: ‎08-03-2013

Re: Sims3 Island Paradise won't install and Sims launcher can't connect to Origin

Where is the "launcher downloads" section?

 

Keeper
djollie1234
Posts: 1
Registered: ‎08-07-2013

Re: Sims3 Island Paradise let me install and I can't open up sims3 anymore!

I'm having trouble installing island paradise but when I press install a window comes up and it says shut down all associated program's with island paradise I ONLY HAVE ORIGIN open number 2: I downloaded the island paradise yesterday but when I woke up I couldent open sims3 up I had 2 expansion packs I don't know why them 2 did work but why island paradise I know it is a big expansion to sims3 but I do need help cause its £30 for the island paradise and like £40 for sims3 AND THAT'S LOADS OF MY MONEY GOING DOWN THE DRAIN