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Sims 3 wont launch in Windows 8

by raiderfaid
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Sims 3 wont launch in Windows 8

★★★★ Newbie

Hi...

Ok so this is really starting to bug me, I spent a long time on the phone with EA support and got nowhere.

 

I finally got a new computer that I can run my games on so I installed Origin and started loading my games onto it and installing them. I had no trouble installing anything after a minor hiccup that was caused by some small errors on my part.

 

So games all installed I thought I'd test Sims out, let the updates install from the launcher, because that works fine.... The issue comes when I click the big play button on the launcher. This pops up:  http://tinypic.com/r/2m5eadj/6

 

So I enter my registration code and click done... Then another window pops up, almost identical except now it says Re-enter your registration code. The first few times I tried playing Sims I spent maybe 15 minutes entering the same code over and over and every time it asked me to re-enter it. So then I thought 'Maybe it wants my different expansions codes' so I entered those as well.... It seems no matter what code I enter it just asks me to re-enter a code again and again.

 

Finally when I get annoyed at this I click don't continue and I get this:  http://tinypic.com/r/oi9kl2/6

 

Telling me my code is invalid (which it’s not as I have had EA customer support check ALL my Sims codes. I just don't know what to do, I love playing Sims and was looking forward to the expansions that had come out while I had no computer. It seems all the ones I was actually waiting for are out now (or soon coming out) but I can't see the point in buying anything new unless I can play what I already have.

 

Game info:

I have used digital downloads through Origin

I have no mods or store content installed (as far as I'm aware)

 

Expantion packs:

World Adventures

Late Night

Generations

Ambitions

Design & High Tech Stuff

 

Here’s some computer info, feel free to ask for more if you need it.

 

Computer: Acer Aspire V3 771G (laptop)

OS: Windows 8, 64 bit

Processor: Intel Core i7

Graphics Card: Nvidia GeForce GT 650 . 2gb

 

I have a C drive and a D drive... However my C drive is a 128gb SSD (do not want to put games on there)

 

My D drive where everything is currently installed is 1tb normal drive.

 

I had another non EA game that wouldn't play, putting it on C drive got it working however it also ate up most of the room there. I'm working out how to move that. However I know Sims can run from a D drive as it runs on my husband’s computer just fine from the D drive.... The only difference is the operating system that we run really.

 

Please help if you can!

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Re: Sims 3 wont launch in Windows 8

Community Manager

In this case, please get in contact with an EA Game Advisor. You need to log into the help page with your Origin account and then click on http://help.ea.com/en/contact-us/new/ - choose your game, platform, and topic to see the contact options. Please choose phone or chat as contact option.

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Accepted Solution

Community Manager

In this case, please get in contact with an EA Game Advisor. You need to log into the help page with your Origin account and then click on http://help.ea.com/en/contact-us/new/ - choose your game, platform, and topic to see the contact options. Please choose phone or chat as contact option.

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