02-07-2013 03:46 PM
I'm having trouble getting Sims 3 to run after launcher, from the Origin installation. I'm a little concerned as I have a fair bit of money invested in Sims games and I generally like to play the games I pay for. I don't get any error messages at all. The launcher simply runs in the taskbar and that's it. I'm faced with my desktop indefinitely.
I've followed the very small help section, here - https://help.ea.com/uk/article/game-wont-launch-fr
I'm sorry for any inconvenience, and thanks,
02-08-2013 02:53 AM - edited 02-08-2013 02:54 AM
Try bypassing the launcher as described here: http://answers.ea.com/t5/The-Sims-3/FAQ-Troublesho
This is just for testing purposes to see if the game itself works.
What is your operating system ?
02-08-2013 03:16 AM
Bypassing the launcher isn't working either. Also, I don't know if this adds to anything but the Sims games aren't in C\Program Files x86\Electronic Arts. They're all in C\Program Files x86\Origin Games ... Would that make a difference? I didn't install them there so they must have defaulted.
My OS is Windows 8. But that shouldn't be a problem as I used to run The Sims 3 on here a couple of weeks ago just fine. But then the PC was reformatted. I followed exactly the same process this time as I did before (download Origin > download game > install), so it shouldn't be different now. Should it?
02-08-2013 04:50 AM
If you have the download version, then the Origin path is correct, so no worries there.
Do you get the same symptoms with the game ? Does it not maximize when you click on it on the task manager ? Do yo have bitDefender or any other security programs installed that you didn't before ?
02-08-2013 05:47 AM
As long's that's right...
Nope. Before it used to run just perfectly. I'd open the launcher, do whatever updates then just click play and the game would full screen itself.
I do have BitDefender but that's no different. And even with BitDefender disabled or in game mode, it won't run. I'm thinking of reformatting the PC again now. :/
02-08-2013 05:50 AM
PS, after clicking the big play button from Sims 3 Launcher, the laucher closes, not minimises to the tray. And when I check the task manager, no Sims things are running.
02-08-2013 07:19 AM
Try uninstalling BitDefender. There's a known conflict on Windows 8 and the game and sims 3. I think turning it off doesn't help, you need to uninstall (you can always reinstall if that's not it and it's less work then reformatting the computer or reinstalling the game.
08-10-2013 06:34 PM
Here's a few trouble shooting steps: http://answers.ea.com/t5/The-Sims-3/Links-to-Mac-h
If those don't help, I would suggest posting in the mac forum at thesims3.com (make sure your language is set to US): http://forum.thesims3.com/jforum/forums/show/205.p