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meggagirl1993
Posts: 5
Registered: ‎09-20-2012

Sims 3 update from 1.0.631 download error?

[ Edited ]

Okay I just installed The Sims 3 on my late 2011 MacBook Pro and I'm trying to install the ambitions and generations expansion pack. Only problem is I have an update and can't install the other games until the update is made because it makes the launcher so the play button is just gone. But overtime I hit update it just doesn't move and goes directly to download error, disappears and says no patches available at this time. Can someone PLEASE help me?

Posts: 903
XP: 311
Ideas: 2
Solutions: 100
Registered: ‎09-20-2012

Re: Sims 3 update from 1.0.631 download error?

Hi meggagirl1993,


There are some issues that EA are aware of where the Sims 3 Launcher software causes some issues with certain Anti-Virus software.


Please refer to the following article and see if the information contained is of any use to you: https://help.ea.com/article/the-sims-3-launcher-will-not-open-or-load-after-update-patch


Thanks!


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meggagirl1993
Posts: 5
Registered: ‎09-20-2012

Re: Sims 3 update from 1.0.631 download error?

But I dont have a virus protector on my MacBook I JUST got it and have only downloaded games to it. Nothing in virus protection.

Posts: 903
XP: 311
Ideas: 2
Solutions: 100
Registered: ‎09-20-2012

Re: Sims 3 update from 1.0.631 download error?

Hi again meggagirl1993,

 

Have you tried launching the Sims 3 game directly from the folder instead? If that does not work, then it would seem another full re-installation is likely going to be needed.


To directly launch please follow these steps:

 

1) Go to My Computer.

2) Look for Sims 3 folder and open it.

3) Open the "Game" folder.

4) Then open the "Bin" folder.

5) Launch the application "TS3.exe".

 

This should directly launch your Sims 3 game without need for the launcher.

 

Thanks!


Answers HQ Hero - Please read sticky topics in your game category before posting your issue. If you have a Answers HQ-related problem, please feel free to PM me for help. I don't offer game support via PM, however, requests for such will go unanswered.
XP = Thanks for helping.
Accept as solution = This solved my problem!

Please be aware I am not an EA employee, merely a volunteer moderator/helper. I cannot move your case along further or credit you back with coins/players.
Keeper
meggagirl1993
Posts: 5
Registered: ‎09-20-2012

Re: Sims 3 update from 1.0.631 download error?

I cant find the ts3.exe file I cant find. I dont know how to launch it without the game launcher on my mac. I've uninstalled and reinstalled it multiple times. 

Posts: 903
XP: 311
Ideas: 2
Solutions: 100
Registered: ‎09-20-2012

Re: Sims 3 update from 1.0.631 download error?

Hi meggagirl1993,

 

If you can't find the "TS3.exe" file, then that is why your Play button is greyed out, because that is the actual game file itself. You will need to reinstall to get that file. If you still do not have the file present, then contact EA Help for further advice as beyond that point there are no other viable suggestions I can give.

 

To talk to a Game Advisor: http://help.ea.com/

 

Thanks and good luck!


Answers HQ Hero - Please read sticky topics in your game category before posting your issue. If you have a Answers HQ-related problem, please feel free to PM me for help. I don't offer game support via PM, however, requests for such will go unanswered.
XP = Thanks for helping.
Accept as solution = This solved my problem!

Please be aware I am not an EA employee, merely a volunteer moderator/helper. I cannot move your case along further or credit you back with coins/players.
crinrict
Posts: 41,326
Topics: 137
XP: 3,540
Solutions: 3,717
Registered: ‎07-18-2012

Re: Sims 3 update from 1.0.631 download error?

You can manually download them here: http://simswiki.info/wiki.php?title=Game_Help:TS3_Patching/Patch_Download_OSX

 

Make sure the region codes match with your version.

 

After downloading, double click to install.



Good Luck and Happy Simming
Crin



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tomekaudia6
Posts: 1
Registered: ‎04-16-2013

Re: Sims 3 update from 1.0.631 download error?