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Posts: 2
Registered: ‎06-06-2013

Sims 3 store content won't install or download

I recently downloaded all the Sims 3 content I had previously purchased on Steam, onto Origin. For the most part it went smoothly, my saves and households were there and all the expansions and stuff packs installed correctly; however none of The Sims 3 store content was visable in game, even though the custom content worked fine. So I tried reinstalling all the store content in The Sims 3 dice...every store purchased item returned a "failed to install, please make sure The Sims 3 is the current version" or something along those lines.


So I deleted the store content in the launcher in anticipation of re-downloading it when I hit the next problem: I can't download one stinking thing from The Sims 3 store. I've tried Mozilla, Google Chrome, and Internet Explorer all with no success; IE just sent me to a blank error screen while Chrome and Mozilla simply didn't react to my clicking the download link in any way (I suspect Java or something might be the culprit but I'm not savy enough with this kind of thing to know for sure).


Anyway the short of it is:

  • Custom content works, store content doesn't
  • Store content failed to reinstall
  • 3 different browsers failed to download purchased content from the Store
  • Google search has yet to yield a solution that works.

If anyone has had a similar issue and can tell me how to fix this I'd appreciate it.

Posts: 2
Registered: ‎06-06-2013

Re: Sims 3 store content won't install or download

Still having this problem, a little help?

Posts: 2
Registered: ‎10-23-2013

Re: Sims 3 store content won't install or download

hey im having the same problem. dont know if you still are. but im about to call EA games cause i have some time to waste. have given up downloading my store content in fear of messing up my playable game again :/ . ill tell you if i find anything out! or incase someone else needs help.

Posts: 1
Registered: ‎11-29-2013

Re: Sims 3 store content won't install or download

Has anybody solved this problem? 

Posts: 34,634
Topics: 102
XP: 2,767
Solutions: 3,108
Registered: ‎07-18-2012

Re: Sims 3 store content won't install or download

Try this from the Store FAQ


I installed my Store Content but it's not showing up in my game


Unfortunately, the Launcher is a very unreliable tool. The more stuff you have, the greater the chance that files which have your stuff installed get messed up. If that starts happening to you. It's best ro reinstall all Store content, using this method:


  • Close your game and launcher
  • Go to documents\electronicarts\thesims3 and move the folder DCCache to your desktop (this is ALL your custom content, so if you have 3rd party content as well, you might wanna just move the *.ebc files as well as the missingdeps.idx)
  • If you have any worlds installed go to the installedWorlds folder and delete all Store worlds from there.
  • Go to the DCBackup folder and delete everything in there. You don't really need the stuff in here except for the ccmerged file but since you're reinstalling everything, it will be recreated.
  • Open the launcher and start reinstalling all store stuff in groups. Don't install all in one go. Start with the worlds, then lots, then sets and single items last.

When you're done, backup the DCCache folder. If the same starts happening again, go back to that backup so you don't need to start over. Make a backup from time to time, especially after you've installed worlds and lots.

Good Luck and Happy Simming

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Posts: 3
Registered: ‎01-26-2014

Re: Sims 3 store content won't install or download

I don't know anyway to fix your problem if it still doesn't workI am having problems with The Sims 3 store toI contacted someone and they said they would check it outbut in the mean time there is nothing they can do.