Sims 3 serial code for registering game, already been used

[Rachel-Jewel125]

I brought my Sims 3 game when it first came out, I didn't use it originally because I had an incompatible computer with it but kept hold of it. Eventually when I got a computer to play it on (a few years later) I went to register the code to be able to go onto the Sims exchange and use other online features but it was invalid, originally I didn't mind as I thought I still have the game so I can still play it but now I really want these features. I looked up how to register the game properly through origin and tried to do so but the message came up saying that the code was already in use. 

There is probably no way to retrieve this code but is there a way to get a new game code? Please help 

[crinrict]

Did you not register when you frist got the game ?

Did you buy the DVD or download version ?

If you've never registered and bought the DVD, please contact customer support

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



---------------------------------
Please accept a solution if your issue is solved. XP is also appreciated