Sims 3 "Unable to start The Sims 3 launcher"

by MoldyDoritoGames
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Sims 3 "Unable to start The Sims 3 launcher"

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I have two accounts.  On each of them I have a new expansion pack I cannot open because I get the error message "Unable to start The Sims 3 launcher."  I play on a PC.

 

I don't know if this has anything to do with it but when I used the game codes, I accidentally put them both in one account.  I chatted w/a service rep who moved "Late Night" to my other account.  After that I started getting the message.  I had not previously previously played using those two downloads, so I don't know if that's when the problem started.

 

I'd appreciate any assistance.

 

Thank you.

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