Sims 3 pets, pets are completely black

by gnarlyleleq
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Original Post

Re: Sims 3 pets, pets are completely black

EA Staff

@kleineweber1 Could you please post your DxDiag as well? May be we can see something you can fix now Standard smile

 

Thank you!

Message 21 of 43 (1,686 Views)

Re: Sims 3 pets, pets are completely black

★★★★ Novice

@EA_Kristi wrote:

@kleineweber1 Could you please post your DxDiag as well? May be we can see something you can fix now Standard smile

 

Thank you!


Hi, EA Kristi, I have an open ticket with Origin because I haven't been able to install or run Origin since the update on 9-13-2016.  It's a moot point with the pets anyway since I am getting a new computer soon and I think that will solve all my issues going forward.

Message 22 of 43 (1,678 Views)

Re: Sims 3 pets, pets are completely black

EA Staff

Alrighty! If you run into any issues with the new computer let us know Standard smile

Message 23 of 43 (1,674 Views)

Betreff: Sims 3 pets, pets are completely black

★★★ Newbie

All my pets are black blobs as well.

 

Message 24 of 43 (1,514 Views)

Betreff: Sims 3 pets, pets are completely black

★★★ Newbie

All my pets are black blobs as well.

Message 25 of 43 (1,514 Views)

Betreff: Sims 3 pets, pets are completely black

★★★ Newbie

 do you tell if your computers below specs?

 

Message 26 of 43 (1,460 Views)

Betreff: Sims 3 pets, pets are completely black

Hero

@andersobheather9 wrote:

All my pets are black blobs as well.

 


Your specs are very borderline but try updating your graphics drivers. 

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 27 of 43 (1,449 Views)

Betreff: Sims 3 pets, pets are completely black

Hero

@katlynnbos17 wrote:

 do you tell if your computers below specs?

 


Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 28 of 43 (1,448 Views)

Betreff: Sims 3 pets, pets are completely black

[ Edited ]
★★★ Newbie

I just got Sims pets yesterday and downloaded it today but all the pets are black as well. If there is any possible way to fix this that would be great.

Message 29 of 43 (1,420 Views)

Re: Sims 3 pets, pets are completely black

★ Novice

Could anyone help me I got a new laptop for Christmas and all my pets are black Frown I tried running my sims without any custom content and they were still black and then i played around with the graphics and nothing helped! Can someone please help me?

Message 30 of 43 (1,401 Views)