September 2016
@kleineweber1 Could you please post your DxDiag as well? May be we can see something you can fix now
Thank you!
September 2016
@EA_Kristi wrote:
@kleineweber1 Could you please post your DxDiag as well? May be we can see something you can fix now
Thank you!
Hi, EA Kristi, I have an open ticket with Origin because I haven't been able to install or run Origin since the update on 9-13-2016. It's a moot point with the pets anyway since I am getting a new computer soon and I think that will solve all my issues going forward.
September 2016
Alrighty! If you run into any issues with the new computer let us know
December 2016
do you tell if your computers below specs?
December 2016
@andersobheather9 wrote:
All my pets are black blobs as well.
Your specs are very borderline but try updating your graphics drivers.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2016
@katlynnbos17 wrote:
do you tell if your computers below specs?
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2016
Could anyone help me I got a new laptop for Christmas and all my pets are black I tried running my sims without any custom content and they were still black and then i played around with the graphics and nothing helped! Can someone please help me?