Help us improve Answers HQ! Take Survey No, Thanks

Re: Sims 3 now has a black screen after trying to record it

by p9009
Reply

Original Post

Sims 3 now has a black screen after trying to record it

★★★★ Novice
Hi, recently I was trying to record the sims 3 with bandicam, but when I go to record the game the screen turns black. I never had a problem like that with the game before and now whenever I launch the game the screen is black but I can move the cursor on the screen and I still hear the music. I tried uninstalling it and reinstalling it but it didn't work. Is there any other way this problem can be fixed? Thanks
Message 1 of 9 (140 Views)

Re: Sims 3 now has a black screen after trying to record it

Community Manager

Hi @p9009,

 

Maybe there's some kind of compatibility issue between the game and that recording program you installed. Have you tried to uninstall Bandicam to check if the game works again?

 

-Mai

Message 2 of 9 (120 Views)

Re: Sims 3 now has a black screen after trying to record it

★★★★ Novice

I tried that and it didn't work, and my game's screen is like that even when I'm not trying to record it.

Message 3 of 9 (115 Views)

Re: Sims 3 now has a black screen after trying to record it

Community Manager

Hi @p9009,

 

Could you try to reset the game settings? To do so, you would need to open Documents \ Electronic Arts \ The Sims 3 and move to your desktop the file 'Options.ini'.

 

Try to open the game again now, any changes? If not, you can move the file back to Documents \ Electronic Arts \ The Sims 3.

 

Good luck,

Mai

Message 4 of 9 (111 Views)

Re: Sims 3 now has a black screen after trying to record it

[ Edited ]
★★★★ Novice
It worked but now it says there is an unrecognized video card or it can't find the video card and now when I try to record the game it's still turns the game screen black like it did before.
Message 5 of 9 (95 Views)

Re: Sims 3 now has a black screen after trying to record it

Community Manager

Hi @p9009,

 

It seems the recording program is not compatible with the game Frown

 

Regarding the graphics card not being recognized by the game, it shouldn't be a problem if your computer meets the minimum requirements. The game has a list of graphics cards that allows it to automatically choose the default settings depending on the graphics card in the computer. There are some new graphics cards the game doesn't know about, and if you have one of those cards, that's why you are getting that message. Try to play with high settings, and lower them if you notice any performance issues.

 

Let us know if you have any questions Standard smile

 

-Mai

Message 6 of 9 (85 Views)

Re: Sims 3 now has a black screen after trying to record it

★★★★ Novice

Thanks for the tip, I just downloaded fraps but the game has the black screen still but I don't hear the sounds or see my cursor when I launch it.

Message 7 of 9 (44 Views)

Re: Sims 3 now has a black screen after trying to record it

Community Manager

Hi @p9009,

 

Did you reinstall Bandicam, even if it's closed when you play?

 

I would try to do this:

  1. Delete Options.ini file again.
  2. Perform a clean boot of your PC: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
  3. Try to play the game

Does it work with the clean boot?

 

-Mai

Message 8 of 9 (37 Views)
Highlighted

Re: Sims 3 now has a black screen after trying to record it

★★★★ Novice
Thanks for the tip. I did that but all of my sims saves are gone, it still says the game card is incompatible with the game, all of the sims worlds I downloaded are gone, and I'm having problems installing custom content.
Message 9 of 9 (21 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

ea-promo

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Connection troubleshooting steps