05-30-2013 12:53 AM - last edited on 05-30-2013 08:32 AM by EA_Stephen
I bought the Katy Perry Showtime limited edition game and the when I enter the code I have it says it has already been used. Please fix it as I have payed an extra £10 for this content and I can't even use it. The limited edition content code I have is [edited: code removed]
05-30-2013 06:09 AM
Please remove your code as this is a public forum!
Read either of these helpful posts to make sure you're following the right steps for redeeming bonus content:
It can be confusing, but if you're still having trouble after reading those posts, you should contact a game advisor here: https://help.ea.com/en/contact-us/ask
Also, here is a post explaining how to navigate the contact page since it can be confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html