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redbul73
Posts: 3
Registered: ‎06-24-2013

Sims 3 island Paradise no serial number on pre-order

We pre-ordered the game but do not have a serial number for the game. we have a serial number for the add-on. what is the number to contact origin. Or how do i redeem my serial number.

EA_Ursula
Posts: 13,179
XP: 1,866
Solutions: 2,834
Registered: ‎07-18-2012

Re: Sims 3 island Paradise no serial number on pre-order

[ Edited ]

You don't. As long as your Origin account is the same as your account on the Sims 3 website, it automatically registers your game there too. Read more about it here:

 

http://answers.ea.com/t5/The-Sims-3/Information-How-to-Register-The-Sims-3/m-p/387162

 

As soon as you can download your game from Origin you should see a product key (= serial number) in your game details there.

Keeper
redbul73
Posts: 3
Registered: ‎06-24-2013

Re: Sims 3 island Paradise no serial number on pre-order

No we just dont have the right serial code for it its to short not for the add on for the game its not 5 spaces its 4 how can you explain that because i really need help!!!!! :smileysad:

crinrict
Posts: 49,566
Topics: 180
XP: 4,690
Solutions: 4,260
Registered: ‎07-18-2012

Re: Sims 3 island Paradise no serial number on pre-order

There are two different kinds of codes:

16 digit ones are for limited edition Store content. Those can be redeeemed here: https://store.thesims3.com/myAccount.html and then you'll find the item in your thesims3.com purchase history to download to your game: https://store.thesims3.com/purchaseHistory.html

20 digit ones: Those are the product or serial codes which you need to install the game.

You should have either gotten two emails (check your spam folder) or if it's already in Origin, you should find it on there (righ-click on the game - product code)



Good Luck and Happy Simming
Crin

Trennlinie

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