06-25-2013 07:49 AM
We pre-ordered the game but do not have a serial number for the game. we have a serial number for the add-on. what is the number to contact origin. Or how do i redeem my serial number.
06-25-2013 07:58 AM - edited 06-25-2013 07:59 AM
You don't. As long as your Origin account is the same as your account on the Sims 3 website, it automatically registers your game there too. Read more about it here:
As soon as you can download your game from Origin you should see a product key (= serial number) in your game details there.
06-25-2013 03:00 PM
No we just dont have the right serial code for it its to short not for the add on for the game its not 5 spaces its 4 how can you explain that because i really need help!!!!!
06-26-2013 02:55 AM
There are two different kinds of codes:
16 digit ones are for limited edition Store content. Those can be redeeemed here: https://store.thesims3.com/myAccount.html and then you'll find the item in your thesims3.com purchase history to download to your game: https://store.thesims3.com/purchaseHistory.html
20 digit ones: Those are the product or serial codes which you need to install the game.
You should have either gotten two emails (check your spam folder) or if it's already in Origin, you should find it on there (righ-click on the game - product code)
Good Luck and Happy Simming