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Keeper
lillyhagerty
Posts: 9
Registered: ‎12-08-2013
Accepted Solution

Sims 3 exchange wont let me download custom content says error. my system is up date

i currently own sims 3, sims3,pets,late night , high end loft, generations, and world adventurious. I have tried uninstalling the re installing did not work. I want custom content from exchange for pregnant sims children toddlers teens etc. I love sims 3 this is my only issue. Please help. Ps it says my system is up to date.

rumbutter
Posts: 13,886
Topics: 14
XP: 976
Solutions: 995
Registered: ‎11-29-2012

Re: Sims 3 exchange wont let me download custom content says error. my system is up date

did you get an error message "check the log for details" ?

_____________________________________________________________
solutions are 50/50 they work for some and not others and vice versa
I don't work or have any association with EA
please remember your on a public forum never give out your codes emails or phone numbers
game issue questions belong in the forum please do not pm me with game issue questions
Keeper
lillyhagerty
Posts: 9
Registered: ‎12-08-2013

Re: Sims 3 exchange wont let me download custom content says error. my system is up date

yeah I just checked nothing when error popped up it said will contact you when issue figured out that was 3 days ago nothing  since then do you have any other solutions

 

rumbutter
Posts: 13,886
Topics: 14
XP: 976
Solutions: 995
Registered: ‎11-29-2012

Re: Sims 3 exchange wont let me download custom content says error. my system is up date

see if there is anything in the log file and paste it here the log can be found in documents/electronicarts/thesims3 and is called Sims3LauncherLogFile.log (not that i'm saying i'll be able to help you but will try to and or get the help you need ) 

 

also are you using the save file or add to game for the download and what browser are you using ?

_____________________________________________________________
solutions are 50/50 they work for some and not others and vice versa
I don't work or have any association with EA
please remember your on a public forum never give out your codes emails or phone numbers
game issue questions belong in the forum please do not pm me with game issue questions
Keeper
lillyhagerty
Posts: 9
Registered: ‎12-08-2013

Re: Sims 3 exchange wont let me download custom content says error. my system is up date

theres something that says log files but its empty

 

rumbutter
Posts: 13,886
Topics: 14
XP: 976
Solutions: 995
Registered: ‎11-29-2012

Re: Sims 3 exchange wont let me download custom content says error. my system is up date

o.k. can you link me one of the items your trying to download and i'll see if it downloads for me

_____________________________________________________________
solutions are 50/50 they work for some and not others and vice versa
I don't work or have any association with EA
please remember your on a public forum never give out your codes emails or phone numbers
game issue questions belong in the forum please do not pm me with game issue questions
Keeper
lillyhagerty
Posts: 9
Registered: ‎12-08-2013

Re: Sims 3 exchange wont let me download custom content says error. my system is up date

rumbutter
Posts: 13,886
Topics: 14
XP: 976
Solutions: 995
Registered: ‎11-29-2012

Re: Sims 3 exchange wont let me download custom content says error. my system is up date

the pink flower maternity dress, snowflake day,love day and lime checkers download for mei used the add to game and they downloaded to the launcher and checked in custard try switching browsersif your using google chrome try switching to IE which is what the sims 3 site works on or try firefox

_____________________________________________________________
solutions are 50/50 they work for some and not others and vice versa
I don't work or have any association with EA
please remember your on a public forum never give out your codes emails or phone numbers
game issue questions belong in the forum please do not pm me with game issue questions
Keeper
lillyhagerty
Posts: 9
Registered: ‎12-08-2013

Re: Sims 3 exchange wont let me download custom content says error. my system is up date

internet explorer I will try it with firefox what else could be wrong

 

Keeper
lillyhagerty
Posts: 9
Registered: ‎12-08-2013

Re: Sims 3 exchange wont let me download custom content says error. my system is up date

Thank you so much for your help it works on Firefox