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Keeper
Sawyerschic328
Posts: 4
Registered: ‎11-21-2012

Sims 3 crashing with Windows 8

[ Edited ]

 

Hello,

 

I just recently purchased a Samsung 64-bit laptop with Windows 8. I installed my Sims 3 base game along with all the expansion and stuff packs I have but when I play it, it will crash to the desktop at random times with a message saying, "the Sims 3 has stopped working." This has become aggravating. I have the latest patch for the game 1.42, tried deleting custom content, tried the DEP fix and tried running the game in compatibility mode but it's still crashing. Don't know if it's a Windows 8 issue or a computer issue. I'm pretty sure my laptop meets the requirements. A solution ASAP would be helpful, thank you.

 

I have Intel(R) HD Graphics 4000. I have a feeling it may be my video card.

crinrict
Posts: 47,230
Topics: 176
XP: 4,419
Solutions: 4,091
Registered: ‎07-18-2012

Re: Sims 3 crashing with Windows 8

How much dedicated memory does the chip have ?

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps below:

If you have Microsoft Windows XP:
1. Click the Start button on the Windows Taskbar.
2. Select Run.
3. Type dxdiag in the available text field.
4. Click OK.
5. Click Save All Information.

If you have Windows Vista/Win 7 and do not have a Run selection:

1. Click On Start
2 Type dxdiag into Search Box
3. Click Save All Information.

Either use two posts to post all or only post the part up to [sound device].

Please let me know if you have a switchable graphic card. That usually does not show in the DxDiag.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
Sawyerschic328
Posts: 4
Registered: ‎11-21-2012

Re: Sims 3 crashing with Windows 8

[ Edited ]

 

I'm not really a computer expert so I don't want to go messing with my laptop's files and ruin the system. I did the search. but which files are the ones i'm supposed to open?? Couldn't I just post my computer's specs, like my video and graphics card because I have a strong feeling that's the issue. My dad had the same problem with one of his games and he told me it was most likely my video card but my laptop is brand new, I don't understand. There are other people who aren't having any problems running sims 3 on a windows 8 computer. If I had known this I would've purchased a different laptop. I'm trying my best to be patient with EA. I'm waiting for another patch to come out to see if that helps any.

 

How do I tell if my video/graphics card is switchable?

crinrict
Posts: 47,230
Topics: 176
XP: 4,419
Solutions: 4,091
Registered: ‎07-18-2012

Re: Sims 3 crashing with Windows 8

You can post your graphic card info but the interesting info is the amount of dedicated memory and your drivers date. That' would all be in the DxDiag.

 

I'm not really that familiar with Win 8 but you should find info about your hardware somewhere to check if you have a card in there or only the chip you listed.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
Sawyerschic328
Posts: 4
Registered: ‎11-21-2012

Re: Sims 3 crashing with Windows 8

[ Edited ]

 

.I found my DxDiag here is my system information:

 

System Information ------------------ Time of this report: 11/23/2012, 14:47:59        Machine name: SAMMIE    Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.121023-1503)            Language: English (Regional Setting: English) System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.        System Model: 300E4C/300E5C/300E7C                BIOS: P02RAP           Processor: Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz (4 CPUs), ~2.4GHz              Memory: 4096MB RAM Available OS Memory: 3798MB RAM           Page File: 1673MB used, 4011MB available         Windows Dir: C:\windows     DirectX Version: DirectX 11 DX Setup Parameters: Not found    User DPI Setting: Using System DPI  System DPI Setting: 96 DPI (100 percent)     DWM DPI Scaling: Disabled      DxDiag Version: 6.02.9200.16384 64bit Unicode

------------ DxDiag Notes ------------       Display Tab 1: No problems found.         Sound Tab 1: No problems found.           Input Tab: No problems found.

-------------------- DirectX Debug Levels -------------------- Direct3D:    0/4 (retail) DirectDraw:  0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay:  0/9 (retail) DirectSound: 0/5 (retail) DirectShow:  0/6 (retail)

--------------- Display Devices ---------------           Card name: Intel(R) HD Graphics 4000        Manufacturer: Intel Corporation           Chip type: Intel(R) HD Graphics Family            DAC type: Internal         Device Type: Full Device          Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_C652144D&REV_09      Display Memory: 1664 MB    Dedicated Memory: 32 MB       Shared Memory: 1632 MB        Current Mode: 1366 x 768 (32 bit) (60Hz)        Monitor Name: Generic PnP Monitor       Monitor Model: unknown          Monitor Id: CMO15A3         Native Mode: 1366 x 768(p) (60.046Hz)         Output Type: Internal         Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32 Driver File Version: 9.17.0010.2828 (English)      Driver Version: 9.17.10.2828         DDI Version: 11      Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1        Driver Model: WDDM 1.2 Graphics Preemption: DMA  Compute Preemption: Thread group   Driver Attributes: Final Retail    Driver Date/Size: 8/15/2012 18:26:58, 8286720 bytes         WHQL Logo'd: n/a     WHQL Date Stamp: n/a   Device Identifier: {D7B78E66-4226-11CF-F17C-58E6B7C2C435}           Vendor ID: 0x8086           Device ID: 0x0166           SubSys ID: 0xC652144D         Revision ID: 0x0009  Driver Strong Name: oem6.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2828:smileytongue:ci\ven_8086&dev_0166&subsys_c652144d      Rank Of Driver: 00E00001         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT     Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend        D3D9 Overlay: Supported             DXVA-HD: Supported        DDraw Status: Enabled          D3D Status: Enabled          AGP Status: Enabled

Keeper
bittersweetdee
Posts: 1
Registered: ‎01-23-2013

Re: Sims 3 crashing with Windows 8

did you ever get your issue resolved, because I have the same exact computer you do, the game will allow me to play for a while and then crashes exactly like yours and it is aggravating especially losing all of your game play like skills etc..

Keeper
mlpetties
Posts: 1
Registered: ‎02-19-2013

Re: Sims 3 crashing with Windows 8

I'm interested in knowing if you all were able to solve the problem...I'm having the same issue :smileysad:

Keeper
berainne
Posts: 1
Registered: ‎03-10-2013

Re: Sims 3 crashing with Windows 8

Same Issue. Just bought a Samsung series 3 laptop and it crashes every 10 minutes or so of gameplay. I have fully updated the game.

Keeper
travioso525
Posts: 2
Registered: ‎01-26-2013

Re: Sims 3 crashing with Windows 8

I got widows 8 and it doesn't let me install it from my disks, so I have to go onto Origin and download it, before that I had it on another computer, it crashed ever 20 minutes, and if it didn't crash it wouldn't let me save...

Keeper
gabbasgogo
Posts: 1
Registered: ‎04-05-2013

Re: Sims 3 crashing with Windows 8

same issue... tried un and reinstalling sims 3, ambitions, late night and supernatural but nothing...