Sims 3 base game is incompatible with the current Sims expansion pack

[longdistancepyro]

I keep receiving this error message, even though I purchased both games for direct download at the same time earlier today.  The game thinks it is fully updated, but the play button remains unselectable and every time I try to start the game I get the error message.  I have 4 different expansion packs, only one of which appears in my origin "My Games" tab.

[rumbutter]

see here http://sims3.crinrict.com/en/2011/01/error-base-game-incompatible-with-current-expansion-pack.html

also make sure your logging into the right account if you can't see all your game sin the my tabs   or If the game/s are not there  there anymore, contact a game adviser

http://help.ea.com/en/article/contact-ea-help/

http://help.ea.com/en/contact-us/new/