02-09-2013 11:27 AM - edited 02-14-2013 06:10 AM
I recently started playing Sims 3 again, and I've a major problem, I can't access the same account I used to. I've forgotten the password, and I don't have access to my old email account. I have a lot of DLC on that account and I'd like to get it back. I can use my new email address, and I don't wish to make a new Sims 3 account for the sims site. I tried to change my password on Sims 3 website but it only changed my Origin account. Is there any way I can get a password reset email to my newest email? If so that'd be very very helpful.
EDIT: My old account was GtfoMyDog if that helps.
Thanks in advance.
03-01-2013 11:23 AM
For everything account related, please contact Customer Support
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contac
Good Luck and Happy Simmin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you
Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy
Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum