Help us improve Answer HQ! Take Survey No, Thanks
Ask. Answer. Be the Hero.
Showing results for 
Search instead for 
Do you mean 
Reply
Sentinel
xoprettyodd
Posts: 5
Registered: ‎02-09-2013

Sims 3 account password and email change.

[ Edited ]

Hello all.

I recently started playing Sims 3 again, and I've a major problem, I can't access the same account I used to. I've forgotten the password, and I don't have access to my old email account. I have a lot of DLC on that account and I'd like to get it back. I can use my new email address, and I don't wish to make a new Sims 3 account for the sims site. I tried to change my password on Sims 3 website but it only changed my Origin account. Is there any way I can get a password reset email to my newest email? If so that'd be very very helpful.

 

EDIT: My old account was GtfoMyDog if that helps.


Thanks in advance.

Sentinel
xoprettyodd
Posts: 5
Registered: ‎02-09-2013

Re: Sims 3 account password and email change.

Bump.... still need some help with this.

crinrict
Posts: 49,727
Topics: 180
XP: 4,696
Solutions: 4,269
Registered: ‎07-18-2012

Re: Sims 3 account password and email change.

For everything account related, please contact Customer Support

 

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.