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Keeper
ad0502071
Posts: 2
Registered: ‎09-08-2012

Sims 3 Supernatural Crashing

I finally had my game working seamlessly in Showtime and now that i have installed Supernatural, it keeps crashing. It crashes at random times. My computer is more than capable of handling the game. I'm not getting any specific errors, just that it quit unexpectedly. I tried contacting ea support through email but they just told me to try stupid stuff that doesn't help like closing my processes. This is just so frsutrating. Here are the stats of my computer that were at the end of the crash dialog box. Thanks to anyone who can give me some ideas of what to try. 

 

 

Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f32

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.81.21)

Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM512E, 500.28 GB

Keeper
cherks2
Posts: 2
Registered: ‎09-11-2012

Re: Sims 3 Supernatural Crashing

I've got the same problem, although i'm not even getting to the menu.

 

Computer more than capable of running EP, so SO disappointed! Have you had any luck fixing this? I have gone nuts googling how to fix the problem, tried everything that has been suggested and still nothing.

 

Mines a Toshiba Qosmio not a Mac though.

crinrict
Posts: 41,405
Topics: 137
XP: 3,556
Solutions: 3,721
Registered: ‎07-18-2012

Re: Sims 3 Supernatural Crashing

Can't really help on macs but for PCs did yo check this list: http://answers.ea.com/t5/The-Sims-3/FAQ-Game-Grashes-CTD/td-p/656/

 

@OP: I see you have a switchable graphic card. Make sure you play on the full card and not the chip.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
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Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
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Keeper
kirpet07
Posts: 1
Registered: ‎01-17-2013

Re: Sims 3 Supernatural Crashing

How do you make sure you're playing on the full card?

crinrict
Posts: 41,405
Topics: 137
XP: 3,556
Solutions: 3,721
Registered: ‎07-18-2012

Re: Sims 3 Supernatural Crashing

By switching to the card before starting the game.

 

This might also help: http://www.modthesims.info/showthread.php?t=481768



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
mkbfj
Posts: 1
Registered: ‎03-04-2013

Re: Sims 3 Supernatural Crashing

On a Mac, use gfxCardStatus from http://gfx.io/ to see which GPU you're using.  Macs switch dynamically, but you could also use gfxCardStatus to force one GPU or the other.

 

GPU probably isn't the problem.  In fact, on Macs the GeForce GT series have some pretty horrible rendering glitches that EA are yet to fix, and you may be better off forcing the integrated GPU on.  See http://forum.thesims3.com/jforum/posts/list/614262.page

 

Keeper
manicmoddin
Posts: 1
Registered: ‎04-08-2013

Re: Sims 3 Supernatural Crashing

Hi everyone

 

don't know if you've all now managed to sort out the crashing problem with supernatural, I bought mine 2 days ago and spent the last 48 hours figuring out the problem and in the end it was all down the the graphics, all I had to do was turn them down and that was the end to the crashing and lagging problem

 

don't know if this is any good to any of you but its what has work for me!