Sims 3 Showtime Missing Collectors Edition Content

[xDragonFall]

Hey everyone. Having some trouble. Recently bought the Sims 3 Showtime Katy Perry Collectors edition but none of the Katy Perry Clothes/Hairs/Items are showing in my game. Help please. Thanks. Pretty bummed out.

[xDragonFall · Accepted solution]

@EA_Mai Luckily I found it!!! Thanks for the help. It showed up in my purchase history (had to wait a while). 

[EA_Mai]

Hi @xDragonFall,

I'm sorry to read you are having issues with this. In the game box you should find another code for the Collector's Edition content. Log in with the same account you registered your The Sims 3 Showtime code and try to redeem that other code here: https://store.thesims3.com/myAccount.html

Once redeemed, you should be able to download the Collector's Edition content

-Mai

[xDragonFall]

Hey thanks for the reply but...I got the Origin digital version. Sorry for the confusion. @EA_Mai

[xDragonFall]

@EA_Mai Would you happen to know the answer for purchasing the digital version? Thanks again.

[EA_Mai]

Oh, sorry @xDragonFall. In that case, please, check your email. You might have gotten that code into your email when you registered your game in Origin  It may be in your spam folder, take a look in there also if you can't find it.

-Mai

[xDragonFall]

@EA_Mai Sadly I checked and nothing.

[EA_Mai]

Ok, @xDragonFall, could you go to your purchase history in thesims3.com and check if the Collector's Edition items set is there? Also, is the game in your page, in the 'My games' section?

[xDragonFall]

@EA_Mai Yes my game is registered on The Sims 3 website. I checked purchase history and nothing. I'm super worried because I payed extra for content that's not even there  

Hope I can get a solution soon. 

Is there some sort of link that you can send me in order to retrieve it? I don't know how these types of things work.

[EA_Mai]

Hi @xDragonFall,

Could you tell us where you purchased the game? The Collector's edition content codes had an expiration date, and used to be redeemed in a page that is not available anymore. I'm sorry, but this is the reason why you didn't get the content code.

Thanks,

Mai

[xDragonFall · Accepted solution]

@EA_Mai Luckily I found it!!! Thanks for the help. It showed up in my purchase history (had to wait a while).