I have bought the Sims 3 Pets through Origin but never received the right registration code and I can't find anything on how to retrieve it.
If the game was purchased recently, try reloading your games library via the main menu (2nd entry: Reload my games) or click the refresh icon in the top left of your games library. Origin requires a restart or refresh of your games library before if will show product codes on the game details page after a purchase.
Hope that works for you. If not, please contact a Game Advisor at https://help.ea.com/contact-us and they will be able to provide you with your code.
Should you still have issues with the code, contact Customer Service/Game Advisors.
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
Check on the origin client.
Right click on the game and choose Show game details. The code should be there
If it's not there, log out and back in and/or restart Origin
Good Luck and Happy Simmin
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