Sims 3 Monte Vista and Hidden Springs codes are already used but product is brand new

by noril331
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Sims 3 Monte Vista and Hidden Springs codes are already used but product is brand new

★★★ Newbie

I just bought a brand new Sims 3 Monta Vista and Hidden Springs and both codes came up with already used, i have contacted the shop in which i bought it and they have assured me that the product was brand new. Is there any different reason why this has come up, or any way at that you could fix this for me?

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Re: Sims 3 Monte Vista and Hidden Springs codes are already used but product is brand new

Hero (Retired)

You can only redeem codes once. After the code is accepted you should be able to find the worlds in your purchase history where you can download/redownload the worlds. As this is an open forum for users by users, accounts can not be accessed here. If you find the worlds are not in your purchase history you will have to contact EA customer support to resolve this issue.

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