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Posts: 1
Registered: ‎08-25-2013

Sims 3 Launcher Won't Open

I just bought the Sims 3 Ambitions and the Sims 3 Generations from Origin but have been playing Sims 3 (base game) and the University Life pack on Steam. Since I bought my new packs on Origin, it is required I play it on Origin. So I had to reinstall Sims (basically start over). Now my Sims 3 launcher won't open but in order to install all my expansion packs, it says I have to update my Sims (base game) but I can't do that without opening the launcher. How do I get the launcher to work?

Also, the product keys are invalid on the sims3 website and I can't get my bonus content. Please help!! I didn't spend an additional 30$ for the expansion packs and restart my entire sims for nothing! Only my base game works now (without launcher)
Posts: 63,737
Topics: 236
XP: 6,920
Solutions: 5,273
Registered: ‎07-18-2012

Re: Sims 3 Launcher Won't Open

Try reinstalling following the instructions here:


You can also try the factory reset described in this post:


As for invalid serial codes


You need to talk to a game advisor about that

The AnswerHQ is about Users helping Users.

Game adviors can be found through live chat.

  2. Set your language to US at the bottom
  3. Describe your issue with a few words
  4. Select Product: The Sims 3
  5. Select Category: Billing/Purchasing or Account Management
  6. Select Platform: PC
  7. Click Find solution
  8. Scroll down and click I still need help
  9. Click Chat Now to chat with a Game Advisor

With Pics here:

Good Luck and Happy Simming


Please accept a solution if your issue is solved. XP is also appreciated
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