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dianasoarr
Posts: 1
Registered: ‎08-25-2013

Sims 3 Launcher Won't Open

I just bought the Sims 3 Ambitions and the Sims 3 Generations from Origin but have been playing Sims 3 (base game) and the University Life pack on Steam. Since I bought my new packs on Origin, it is required I play it on Origin. So I had to reinstall Sims (basically start over). Now my Sims 3 launcher won't open but in order to install all my expansion packs, it says I have to update my Sims (base game) but I can't do that without opening the launcher. How do I get the launcher to work?

Also, the product keys are invalid on the sims3 website and I can't get my bonus content. Please help!! I didn't spend an additional 30$ for the expansion packs and restart my entire sims for nothing! Only my base game works now (without launcher)
crinrict
Posts: 34,715
Topics: 102
XP: 2,779
Solutions: 3,118
Registered: ‎07-18-2012

Re: Sims 3 Launcher Won't Open

Try reinstalling following the instructions here: http://simswiki.info/wiki.php?title=Game_Help:TS3_Uninstall

 

You can also try the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/

 

As for invalid serial codes

 

You need to talk to a game advisor about that

The AnswerHQ is about Users helping Users.

Game adviors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Describe your issue with a few words
  4. Select Product: The Sims 3
  5. Select Category: Billing/Purchasing or Account Management
  6. Select Platform: PC
  7. Click Find solution
  8. Scroll down and click I still need help
  9. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



Good Luck and Happy Simming
Crin



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