July 2016
@Nonub777 Is your computer a pc or mac?
July 2016
July 2016
@Nonub777 What you need to do is open IE (internet explorer) and clear the browsing history. It has to be IE not the browser you may be using (firefox) as that is what the game uses. Windows 10 defaults to Edge - that's not it. Search for internet explorer and IE 11 should pop up. Open IE 11 and reset browsing history. When the web site is reset the cookie in your browser becomes invalid and upsets the game.
July 2016
Holy * I've been having this issue for days. Did this and it worked! Thanks guys!
November 2016
4 HOURS! And it was fixed in 10 seconds following the clear the IE cache (NOT firefox etc!) suggestion :D THANK YOU roberta591!
@roberta591 wrote:
@Nonub777 What you need to do is open IE (internet explorer) and clear the browsing history. It has to be IE not the browser you may be using (firefox) as that is what the game uses. Windows 10 defaults to Edge - that's not it. Search for internet explorer and IE 11 should pop up. Open IE 11 and reset browsing history. When the web site is reset the cookie in your browser becomes invalid and upsets the game.
November 2016
Thank you!!! I've been having so many problems with the launcher and already purchased expansions and stuff packs, you have helped with one issue. Very much appreciated!
December 2016
This is exactly what just worked for me. I reinstalled the game and was redownloading a bunch of things from the Store. One minute it worked, and the next I couldn't log into the launcher or in-game. I tried resetting IE and all that to no effect, but specifically resetting my browser history worked. (Which is weird, since the only time I ever used IE was via the launcher and the google Chrome to install that browser.)
January 2017
I've been having this problem as well. I used your fix (clearing i.e. Browsing history) and I could finally login on the launcher! Yay! Except when I start the game.... it wants me to login and it doesn't accept my password. ☹️️ I can log into origin, EA, sims3store, and now the launcher.....but once I open the game it doesn't recognize me. Please help
March 2017
I also am not able to log into the game. I can log into origin and the website. But when I try on the game itself it says this account can not be recognized. I hope someone can help me with this.
March 2017
I know that this is 2017 but I got the problem and now with ur help I solved it! Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!