Sims 3 EP won't play but says installed and cannot uninstall (Mac)

[lelllyyx0]

I recently bought Ambitions and installed it. It failed every time, then when I tried to install again, it simply said 'play' in the Origin player. I've tried to uninstall it and there's no icon or anything in my computer or in the uninstaller. I've had this problem before with the last EP I bought (Seasons) and and EA representative called me and told me to remove it from a certainfile but I forgot how to. Does anyone know how to?

[caspinwall]

Hi

Sometimes the download or installation fails. This can be for a variety of factors, including your internet connection dropping out during the download. Sometimes this can result in an awkward situation in which Origin acts as though the game is installed correctly. This means you can’t play the game, but nor will Origin let you re-download it. You cannot easily “uninstall” the game, because of course it isn’t there.

There are two things you can try. From what you've said so far, it sound as though option 2 might be crucial.

1.Go into Applications on your Mac's hard drive and look in the folder called “The Sims 3”. This is the location from which your game actually launches (as opposed to a similarly named folder within Documents, which is where your saves and other data are stored). In the folder in Applications you will see the shortcut icons for the base game as well as any expansions or stuff packs installed. If you can see the icon for the game that has failed to properly download from Origin, try right clicking on it and this should give you the option to show the original file. You can move the original files to the trash from there. This may allow you to commence a re-download from Origin. (Many thanks go to Tremayne from TS3 Mac forum for this suggestion.)

2. Look in Preferences in the Origin client and find the game installers. Delete the files relating to TS3. Log out of the client, then back in, then you may be able to start redownloading.

Caspin