Serial code invalid

[Fabibiboca]

Hi 

I bought the sims 3 game two months ago and was playing normally, but my computer got virus and had to format it completely. When I tried to install the game again the Origin app tells me that my code is already been used. What should I do?

Thank you.

Fabiana

[crinrict]

Where do you get the message ? When trying to activate on Origin or on installing on the blue window with the sims ?

For Origin

You don't need to re-register again. Simply login with your Origin account. The game should be there in myGames. If it's not, contact a game advisor

Installation window

Get in touch with a customer support game advisor

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

[Fabibiboca]

I got the message trying to activate the Origin. When I insert the CD into the computer opens the Origin window asking me to install the game and when I put the serial code it says it is already being used.

[crinrict]

You should not need to reactivate. Did you login with the same account you first registered with ? Is the game still in myGames ?