Help us improve Answer HQ! Take Survey No, Thanks
Ask. Answer. Be the Hero.
Showing results for 
Search instead for 
Do you mean 
Reply
Keeper
alliehue
Posts: 3
Registered: ‎12-07-2012
Accepted Solution

Serial Code will not register at the Sims 3 site.

I want to register the game at the Sims 3 site...the serial code in the list at my Origin account does not work.  

I have tried two ways, 1) copy paste, and  2) typing it in. Neither works and the error reads  "The serial code you entered is invalid. Please enter a valid serial code and re-submit."

 

The games I have are: The Sims 3, World Adventures, Ambitions, Late Night, Generations, Town Life Stuff, Pets, and Seasons and everything prior to Seasons i had no trouble with at Origin (The Sims 3 base game was purchased in real life as well as Latenight and Generations...i have those DVDs). The rest were purchased and downloaded via Origin.

my OS is: Win 7 64bit and my computer is not 1 year old yet...if you need to know that.
 
I don't know what to do, i am beside myself. 
crinrict
Posts: 46,828
Topics: 176
XP: 4,373
Solutions: 4,057
Registered: ‎07-18-2012

Re: Serial Code will not register at the Sims 3 site.

See if this helps you

http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/td...



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
alliehue
Posts: 3
Registered: ‎12-07-2012

Re: Serial Code will not register at the Sims 3 site.

What is strange with Seasons and Origin for me this time, I never received an Email with the 20-digit serial code. I only received the 16-digit code for the free items.  I had to go to Origin specifically to locate the 20-digit serial code or the one in question here.

 

All of the other games that I purchased via Origin, I did receive the proper serial code in email and they are showing on my games page within the Sims 3 site.  

 

I can play the game, but it does not show up at the Sims 3 Site within the My Page in My accounts.

 

I did read  your reply and I did contact Customer Support and yet I still have no answer to my delimma. I thank you for you time.

 

Last thoughts: Sorry If this has been re-asked as after I left my problem I found that same site you referred me to, though still no answer there either.

 

 

crinrict
Posts: 46,828
Topics: 176
XP: 4,373
Solutions: 4,057
Registered: ‎07-18-2012

Re: Serial Code will not register at the Sims 3 site.

Do you see the season badges on your myPage ? I mean the achievements you can do ? If so, the game is properly registered. The seasons icon is not showing up for most of us. Mine was there and then it disappeared.

 

If you can download the limited edition stuff and the registration bonuses, your good to go. Don't worry about the icon not showing up on your mypage. EA is working on that.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
alliehue
Posts: 3
Registered: ‎12-07-2012

Re: Serial Code will not register at the Sims 3 site.

Yeah, I didn't know what you were talking about, i had to open that page, but yeah, there are achievements that include snow so I am guessing yes.  =)

 

Thank you for your patience. Merry Chistmas to you as well.

Keeper
veejay753
Posts: 1
Registered: ‎04-20-2013

Re: Serial Code will not register at the Sims 3 site.

okay so if you enter the code on origin you must then

 

 

 

go to sims wedsite.... check out store .... check out my account ..... login and reddem free points wooo so game is registered .....but seriously EA this system sucks and is ridiculously flawed ... what a pain in my bum with the lack of support and forums offering ridiculous answers.... i spent FIVE HOURS trouble shooting origin connection problems ANSWER: make sure time and date are correct SERIOUSLY i called the support line and didn't get this answer!! lucky i randomly found it whilst reading forums