SIMS 3 CONSISTENTLY SEND HELP :) [ Edited ]

[Sphinxrocks]

went to play my sims game like usual (it always works) and an origin popup window told me my game was not activated, when i tried to activate using the serial code it asked for it told me the code had been used already. 

so i unistalled my sims 3 base game after trying a new expansion pack and everything, and now when i click install the same window pops up telling me the code has been used

is this an origin account issue or is my sims totally busted?

thanks

edit for language

[rumbutter]

FAQ http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-...

more than likely you'll need to contact CS

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...