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mathea1223
Posts: 2
Registered: ‎10-06-2012
Accepted Solution

Registering Sims 3 Generations and Sims 3 World Adventures

I bought the Sims 3 Generations and World Adventures from Origin and successfully downloaded them onto my computer, but when I went to register their codes on the Sims 3 website I received this message:

 

The serial code you entered is invalid. Please enter a valid serial code and re-submit.

 

I tried many times to enter in the serial code, but that message kept popping up. I thought that buying from Origin meant you were buying a NEW game that hasn't had their code submitted yet. I also bought Sims 3 Diesel Stuff from Origin and it registered smoothly on the website. How do I get my 2 games to register? :smileyfrustrated:

 

Any help would be nice! Thanks!

crinrict
Posts: 45,574
Topics: 168
XP: 4,198
Solutions: 3,969
Registered: ‎07-18-2012

Re: Registering Sims 3 Generations and Sims 3 World Adventures

I would contact Customer Support. They can help you with serial code issues.


They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

If the Live Chat option is not active for you, choose US as your country.



Good Luck and Happy Simming
Crin



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Keeper
mathea1223
Posts: 2
Registered: ‎10-06-2012

Re: Registering Sims 3 Generations and Sims 3 World Adventures

Thanks! I'll contact them right now!