Refund request for "The Sims 3: Into the future" [ Edited ]

[aaronbartel]

Why can't I email anyone? For most support organizations, the time taken to resolve a request by channel is

email < chat < phone

I would just like to submit a refund request without waiting 35 minutes, so I'll try to do that here:

Platform & Game:

Digital download, The Sims 3: Into the Future

Full name:

Aaron

Date ordered:

30 minutes ago, so 1pm PST, 03/09/14

Order number:

Don't know, haven't received the confirmation email yet, but Product code: <removed for security reasons>

Game ordered:

The Sims 3: Into the Future

Phone number:

not going to put that here

[crinrict]

Hi,

AnswerHQ is about users helping users. We can't give you a refund all we can do is trying to help you with any issues you might have.

AnswerHQ is a public forum so please don't post serial numbers here.

You need to contact a game advisor through either live chat or through call back (only during office hours).

Sorry, but this is the only option EA offers for games that don't fall under the great game guarantuee.