Redownloading Sims 3 but it will not accept the registration code

by FlanFireweed
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Redownloading Sims 3 but it will not accept the registration code

★★ Novice

I am trying to reinstall the Sims 3 from my origin account, and using the product code displayed on its info page, but it isnt being accepted.

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Re: Redownloading Sims 3 but it will not accept the registration code

[ Edited ]
Hero

That stupid message is a bug on Origin: http://answers.ea.com/t5/The-Sims-3-Into-the-Future/IMPORTANT-DLC-Compatibility-Alert/m-p/1694095

 

Do you still have the code from the DVD version ? My code on Origin doesn't work either, the DVD one does. So try that one instead of the one in i. It seems to me that the codes that were assigned to Origin if you bought the game pre-Origin are faulty.

 

If all fails, contact a customer support game advisor for a new code

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Click on Contact a game advisor 
  4. Describe your issue with a few words
  5. Click on Find a Solution
  6. Select Product: ex: The Sims 3 or Origin
  7. Select Issue Type: ex: Billing/Purchasing or Account Management
  8. Select Platform: PC
  9. Click Find solution
  10. Scroll down and click I still need help
  11. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 4 of 5 (1,351 Views)

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Re: Redownloading Sims 3 but it will not accept the registration code

Hero

Is it a windows with Sims on it that asks for your code or an Origin one ? If it's the later, you really should not need to enter the code again.

 

From what you write, I assume the game itself is showing up fine in Origin ? Is it asking for the code when clicking on download or what happens ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 5 (1,291 Views)

Re: Redownloading Sims 3 but it will not accept the registration code

[ Edited ]
★★ Novice

It is the sims installation window one, the one with piccys of the characters, not an origin one.  My machine was formatted, so I had to reinstall everything.  I do have all the original CD's with their codes, unfortunatly island paradise got cracked in the very center thus affecting playback, so I needed to use the origin version...which requires the origin version of the base game.  I was putting in the code given when you click the "i" on the library of games I own.

 

So..the game is downloaded but wont install as it rejects the code on installation

Message 3 of 5 (1,289 Views)

Re: Redownloading Sims 3 but it will not accept the registration code

[ Edited ]
Hero

That stupid message is a bug on Origin: http://answers.ea.com/t5/The-Sims-3-Into-the-Future/IMPORTANT-DLC-Compatibility-Alert/m-p/1694095

 

Do you still have the code from the DVD version ? My code on Origin doesn't work either, the DVD one does. So try that one instead of the one in i. It seems to me that the codes that were assigned to Origin if you bought the game pre-Origin are faulty.

 

If all fails, contact a customer support game advisor for a new code

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Click on Contact a game advisor 
  4. Describe your issue with a few words
  5. Click on Find a Solution
  6. Select Product: ex: The Sims 3 or Origin
  7. Select Issue Type: ex: Billing/Purchasing or Account Management
  8. Select Platform: PC
  9. Click Find solution
  10. Scroll down and click I still need help
  11. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 5 (1,352 Views)

Re: Redownloading Sims 3 but it will not accept the registration code

★★ Novice

Thank you so much for your response!  Merry Christmas Standard smile

Message 5 of 5 (1,276 Views)