I recently purchased a worlds bundle which contained Monte Vista, Hidden Springs and a Chocolate Fountain. I have managed to enter the codes for Hidden Springs through (http://www.thesims3.com/incentive/generalredeem), and the Chocolate Fountain through Origin, it hasn't shown up in my purchase history yet though. However, I have tried entering the code for Monte Vista, through the site above, on the Sims3 site (redeem a code) and have tried through origin with no success. Origin says that the code cannot be entered through its site and the others say it is an invalid code.
I am at a loss of what to do next, can you help me please?
You will most likely have to contact EA to find out why those objects are not showing up in your purchase history and while you are on it, ask them about Monte Vista. You can find them here: https://help.ea.com/contact-us. For help with navigating the site, see this: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
Hope everything works out
June 2013 - last edited June 2013
i got the same problem, so i checked the small letters and everything i could see
i noticed the code i got for the chocolate fontain expires at 15 march 2013
the bundle got released 14/05/2013
and on the small white paper with warnings/instructions there are 2 codes
gonna try those right now
*edit* i managed to give in 1 code, the other one isn't valid it said
so hidden springs is activated and monte vista still doesn't work for me
*edit2* still don't have access to hidden springs at all